Bilingual Customer Service Representative

4 weeks ago

St Paul, United States Taylor Corporation Full time

Come Work with Us

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity: Taylor Promotional Products, previously known as Amsterdam Printing, is looking for an enthusiastic Bilingual Customer Service Center Representative with a passion for building strong, trusting relationships to join our team In this role, you will interact with and service the needs of our customers.

Your Responsibilities:

  • Answer inbound calls, chats and emails
  • Place outbound calls to existing customers
  • Assist customers with accurate placement of orders
  • Inform customers of special deals and promotions
  • Provide product information and pricing
  • Research and resolve customer issues to ensure customer retention and satisfaction
  • Assist with refunds or exchanges when appropriate
  • Engage appropriate resources to assist or resolve service issues when needed
  • Document customer interaction according to guidelines
  • Navigation and promotion of our various websites
  • Identify and share trends in customer experience
  • Work independently and within a team to provide a positive customer experience

Your Shift:

  • Mon-Fri from 8:30a - 5p; some Saturday's and overtime scheduled during peak season
  • This position will be a hybrid role with 3 days onsite each week and the rest of the time spent working from home

You Must Have:

  • High School Diploma and 1+ years of customer service experience
  • Fluency in Spanish - ability to write and speak Spanish
  • Ability to perform multiple tasks efficiently, type 50 WPM, and use Windows-based computer programs
  • Positive upbeat attitude, efficient, self-starter and problem-solver
  • Experience supporting customer via email and chat methods

The anticipated hourly wage range for this position is $15.75 - $17.00/hourly. The actual base wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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