Logistics Coordinator II

2 weeks ago


El Segundo, United States Magnate Worldwide® Full time

SUMMARYThe Logistics Coordinator II is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients' businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.ESSENTIAL JOB FUNCTIONSDeliver exceptional customer service by means of excellent quality performanceTimely communication with stakeholders via email and phoneTimely acknowledgement of customer complaints and issues resolution with periodic updates as neededKeep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, professional, and accurateBuild effective transportation plans for customers by securing rates, placing bookings with carriers and monitoring carrier and terminal schedulesSecure Drayage carriers, communicate critical deadlines and schedule/monitor loadingsWork cross functionally to support Sales and Accounting teams as needed with rate requests and billing informationFollow Standard Operating Procedures and directives as outlined by leadership and the company guidelinesCommunicating and coordinating with colleagues as necessaryTrain other employees within the department on an as-needed basisAdhere to company KPI's (key performance indicators)Complete other duties as assignedQUALIFICATIONSSenior: 3+ years industry experienceExperience in a customer service role; with excellent customer service and communication skillsAbility to be patient and understanding, especially in the midst of challenging situationsComfortable using computers and Microsoft Suite, specifically ExcelAbility to effectively problem solveAbility to work independently and a part of a teamIncreased level of proficiency is expected in related tasks as it pertains to the jobPreferred experience: Cargo Wise or equivalent system experiencePHYSICAL REQUIREMENTSThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.#J-18808-Ljbffr

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