Evictions Specialist

Primary Responsibilities: The Evictions Specialist is primarily responsible for negotiating payoff deadlines and payment plans and making sure all systems are consistent with this information for follow-up, tracking, and reporting purposes
Skills & Competencies: • Bachelor's degree or relevant work experience required. • Minimum 2 years of experience in collections or paralegal services • Spanish Speaking -Preferred but not required • Knowledge of fair housing and local real estate laws, where applicable. • Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred • Demonstrated strong written and verbal communication skills • Demonstrated customer service skills in fast-paced environment • Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi task • Ability to prove critical thinking and problem-solving concepts • Ability to thrive in a high volume, data entry, and processing work environment, where applicable • Experience working in a work schedule environment, including in-office operations, weekends, and holidays, based on business needs. Essential Job Functions: Monitoring Resident and Attorney Performance • Review resident documentation and payment trends daily. • Communicate with the Attorney for each market for continuous updates and reflect them in Conrex tracking systems • Report any settlement options or court issues to the Supervisor. • Responsible for Evictions inbox and answering emails timely. • Report any known causes of account discrepancies to the Supervisor • Assist with eviction questions from residents. • Monitor credit and collection trends to management. Eviction daily Operations (Process and Systems) improvement • Identify resident payments and communicate to the appropriate market attorney • Assist with updating MRI legal status changes • Assist with a variety of projects and perform other duties as assigned • Outbound legal notices and Outbound calls to residents in the last stages of eviction • Create and manage Eviction payment options with residents • Adhere always to fair housing laws • Treat all tenants with utmost respect and courtesy • Other duties, as assigned by supervisor or leadership team.