Cashier/Runner

4 weeks ago

Orlando, United States Torchy's Tacos Full time
Hospitality Team Member - Cashier/Runner

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating inlocations across multiple states.

OUR MISSION: Be Damn Good. OUR VISION: Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Here's what we need:

At Torchy's, every guest's visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you're not just taking orders and running food - you're the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What you'll be doing:
  • Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
  • Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
  • Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
  • Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
  • Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
  • Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
  • Additional Support: Perform other duties as assigned.
How you'll do it:
  • Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
  • Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
  • Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
  • Adaptability: Swiftly adapt to changing situations, whether it's a sudden rush of customers or an unexpected challenge.
  • Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.
QUE-SO...here's what you'll need:

Minimum Qualifications:
  • Strong verbal communication skills.
  • Availability to work a flexible schedule.
Preferred Qualifications:
  • 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
  • 2 years of experience using POS (point-of-sale) systems.
Physical Requirements:
  • Must be able to lift, push, pull or carry objects up to 40 lbs.
  • Must be able to stand for several hours and walk for long periods of time.
  • Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.
Let's TACO 'bout why it pays to be a Torchy's Team Member:
  • $13.00 to $14.00 based on experience.
  • Torchy's team members receive tip share on top of hourly pay.
  • Never again wait for a paycheck Torchy's is proud to be a DailyPay partner.
  • Flexible schedules.
  • Our attire is casual and we'll throw in some of the swag.
  • Incredible growth opportunities. This is more than just a job...it can lead to a Damn Good career
  • Damn Good food discount card for you AND your spouse.
  • Day 1 access to exclusive discounts to shows, sporting events, hotels, and much more.
  • Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
  • Damn Good Well-being Program that includes free access to all things financial wellness.
  • Paid Time Off (PTO) after 1 year of employment.
  • Torchy's Family Foundation supports our fellow Team Members in times of need and crisis.
  • Bragging rights (Yeah, we're kind of a big deal).

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