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Receptionist, Gastroenterology Clinic
2 months ago
Receptionist, Gastroenterology Clinic, Javon Bea Hospital - Riverside / Rockton Avenue, Day Shift, 80 hours / 2 weeks Individual who acts as the central point of communication among patients, partners, and providers; responsible for providing front line activities to include scheduling, registration, cash handling, and overall support services to patients and guests. Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon: Employee engagement, empowerment, and growth Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better An atmosphere of caring and quality that cascades throughout the organization ESSENTIAL DUTIES AND RESPONSIBILITIES Clerical: Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate. Retrieves messages from voice mail and forwards to appropriate personnel. Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Monitors visitor access and issues passes when required. Receives, sorts, and routes mail, and maintains and routes publications. Orders, receives, and maintains office supplies. Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. Performs other clerical duties as needed. Epic Scheduling and Registration Schedules patient appointments. Responsible for EMR Electronic Medical Records registration check-in processes in Epic. Loads, verifies and updates patient demographics. Scans, loads and verifies insurance coverage. Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet, and sends documents to Medical Records for scanning. Reviews all Alerts in Epic and refers patient to a PFC when necessary. Collects co-payments and other self-pay obligations when required and posts in Epic when registering patient. Provides patient with an estimated self-pay obligation when appropriate. Performs cashiering functions online payment posting within Epic. Processes payments and deposits by adhering to the systems Cash Handling Policy. Completes daily closing report and balances their individual cash drawer at the end of each day. Performs petty cash count in and out daily and records appropriately. Assists patients with MyChart signup and activation. Replies to MyChart messages in a timely manner, closing messages when complete. Safeguards patient privacy and confidentiality per MHS policies. Preps Routes daily for upcoming appointments for frontline registration. Reviews daily work queues and corrects identified patient registration errors. Utilizes Epic waitlists based on provider preference. Reviews and updates no-shows and cancellations for the day. Preps and Pre-registers patients for upcoming appointments. Processes referrals and pre-certifications when required. May be assigned to update and maintain physician scheduling protocols. Maintains an average check-in time equal to or above 50 percent of all reception partners specific to 3 of the 4 following indicators Average Check-In Time Average Registration Time Average Registration Time for New Patients Average Registration Time for Existing Patients Maintains an average registration accuracy equal to or above 50 percent of all reception partners as measured by percent Workflows Without Registration Warnings. Maintains an average collection of co-pays equal to or above 50 percent of all reception partners. OTHER SKILLS AND ABILITIES Understands and demonstrates Critical Moments of Service techniques and standards. Ensures reception and lobby areas are well maintained and clean. May be required to work flexible hours and overtime during peak hours. Performs all other duties as assigned. May assist in new partner orientation, training, and mentoring. Active participant in established performance improvement projects. May be responsible for working in alternate locations. Education and Experience High School diploma or equivalent. Previous medical reception experience required. The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. Medium work exerting 10 to 25 lbs of force or lifting occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk, and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch, and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system-wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to others' views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost-saving measures; contributes to profits and revenue. #J-18808-Ljbffr
