Guest Service Agent/Driver

3 weeks ago


Fort Worth, United States Wyndham Hotels & Resorts Full time

** Guest Service Agent/Driver**

Location: Fort Worth, TX, US, 76155

Property Name: Dolce American Airlines Req Id: 10138

Dolce is now seeking a Guest Service Agent/Driver to join our team at the Dolce American Airlines location in Fort Worth , Texas .

Job Summary The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience

* College course work in related field helpful.

* Experience in a hotel or a related field preferred.

* High School diploma or equivalent required.

* Computer experience required.

* Customer Services experience preferred.

* Clean driving record required.

Physical Requirements

* Flexible and long hours sometimes required.

* Moderate work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

General Requirements

* Maintain a warm and friendly demeanor at all times.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

Fundamental Requirements

* Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards

* Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.

* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

* Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

* Be familiar with all in-house groups.

* Have knowledge of emergency procedures and assist as needed.

* Handle check-ins and checkouts in a friendly, efficient and courteous manner.

* Use proper two-way radio etiquette at all times when communicating with other employees.

* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

* Prepare individual paperwork for closing of shift according to hotel standards.

* Maintain a clean work area.

* Loading and unloading luggage and assisting guests with tagging, storing, and retrieving of luggage.

* Drive guests to and from airport and other assigned trips, while ensuring the safety of all passengers.

* Direct guests to meeting rooms upon request.

* Open vehicle and hotel doors, while greeting arriving and departing guests.

* Maintain list of local transportation guides, churches, sports arenas, etc.

* Maintain hotel van: gas, oil, cleanliness - interior and exterior; fill out the daily van reports and report any malfunctions to management.

* Notify manager of accidents and complete the appropriate documentation.

**COMPANY OVERVIEW:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

**Job Location:** Dolce American Airlines , 4501 Crewmember Way, MD 929 , Fort Worth , Texas 76155

Employment Status: Full-time


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