Assistant Hotel Manager

3 weeks ago


Henderson, United States Marcus Gaming LLC Full time

The Assistant Hotel Manger reports to the Hotel Manager and is responsible for the overall day-to-day operations ensuring all staff are performing in accordance with Company Policy and Procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries. Works closely with the Hotel Manager to implement strategic Initiatives provided by CEO.

  • Acts as a liaison between guests and hotel operations departments.
  • Resolve guest challenges in a professional and timely manner.
  • Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Contribute to the successful development of the hotel staff.
  • Handle all financial verification transactions carefully to ensure Front Desk Guest Service Representative cash banks are accurately balanced at the end of each shift.
  • Accurately complete checklists and required reports, review schedules for accuracy and staffing demands.
  • Support hotel rate integrity and availability, ensuring maximum occupancy and room revenue.
  • Conduct shift rounds to include inspection of rooms, all applicable Public Areas, and Front Desks.
  • Responsible for coordination and communication with Engineering, Housekeeping, and Security to resolve issues and concerns.
  • Assist Hotel Manager with budgeting and forecasting, advertising, and marketing campaigns for the hotel.
  • Maintain and execute staff engagement programs by monitoring team performance and contribution to overall department goals.
  • Communicate with team members to promote a positive work environment and maintain morale.
  • Monitor and correct performance of employees; Coach/Counsel team members as needed; Issue Disciplinary Action.
  • Performs other job-related duties as assigned.
JOB REQUIREMENTS:

Required:
  • Must be 21 years of age.
  • Minimum (2) years Front Office or Hotel Management experience
  • Money handling, basic level math, accounting responsibilities.
  • High School Diploma or GED
  • A college degree is preferred but not required.
  • Excellent customer service, written and verbal communications and telephone etiquette skills.
  • Proficiency with MS Office, and OPERA software.
Preferred:
  • Previous experience working in a similar setting.

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