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Assistant Hotel Manager
3 weeks ago
The Assistant Hotel Manger reports to the Hotel Manager and is responsible for the overall day-to-day operations ensuring all staff are performing in accordance with Company Policy and Procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries. Works closely with the Hotel Manager to implement strategic Initiatives provided by CEO.
- Acts as a liaison between guests and hotel operations departments.
- Resolve guest challenges in a professional and timely manner.
- Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Contribute to the successful development of the hotel staff.
- Handle all financial verification transactions carefully to ensure Front Desk Guest Service Representative cash banks are accurately balanced at the end of each shift.
- Accurately complete checklists and required reports, review schedules for accuracy and staffing demands.
- Support hotel rate integrity and availability, ensuring maximum occupancy and room revenue.
- Conduct shift rounds to include inspection of rooms, all applicable Public Areas, and Front Desks.
- Responsible for coordination and communication with Engineering, Housekeeping, and Security to resolve issues and concerns.
- Assist Hotel Manager with budgeting and forecasting, advertising, and marketing campaigns for the hotel.
- Maintain and execute staff engagement programs by monitoring team performance and contribution to overall department goals.
- Communicate with team members to promote a positive work environment and maintain morale.
- Monitor and correct performance of employees; Coach/Counsel team members as needed; Issue Disciplinary Action.
- Performs other job-related duties as assigned.
Required:
- Must be 21 years of age.
- Minimum (2) years Front Office or Hotel Management experience
- Money handling, basic level math, accounting responsibilities.
- High School Diploma or GED
- A college degree is preferred but not required.
- Excellent customer service, written and verbal communications and telephone etiquette skills.
- Proficiency with MS Office, and OPERA software.
- Previous experience working in a similar setting.
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