Application Support Analyst

3 weeks ago


Hartford, United States CareerBuilder Full time

We are looking for an Application side/Software Support professional for our growing company This support specialist will also be testing and document new versions of software releases.

This is not a Desktop or Help Desk role, we need someone experienced with

software support

using SQL and ensuring customer satisfaction in every step of the client enhancement and unexpected behavior analysis on the application side.

You will need to track detailed information about each customer's service or support request and to document the diagnostic steps as they troubleshoot the reported problem. Research is often required to find the correct solution. Constant communication to our customers and other team members is essential to be successful. Some of the technology you will work with includes SQL, Oracle, JIRA, Outlook and Teams or Webex.

Requirements:

Minimum 1 year of experience supporting software applications with experience in one of the following: SQL, Oracle, or Crystal ReportsSpecialized experience working with database driven applications and business driven customization in a Software application environment (not Help Desk nor Desktop)Medical or Healthcare application experience a plusWe will consider a junior level candidate Degree in Computer Science preferredPrevious work experience using ticketing (Jira, ServiceNow, Zendesk, etc) preferredExcellent verbal and written communication skillsStrong problem solving and research skills with the ability to take responsibility and ownership for the problem and resolutionAbility to write and communicate technical problems with software developers and internal personnel as neededStrong attention to detail Strong customer service-oriented phone skills #J-18808-Ljbffr



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