Director, Marketing Agency Operations

2 weeks ago


St Petersburg, United States Raymond James Financial Services Full time

Description Ultimately accountable for: Delivering quality marketing services to clients in the most efficient way possible. What does success look like? Satisfied clients (optimized timelines, quality of deliverables and service) Associate satisfaction (work matches skillset, transparency of work, reasonable workload/space to work) Key responsibilities: High level resource planning and strategic resource decision-making

Collaborate with senior leadership to drive operational and change management initiatives to streamline delivery

Identify, develop and implement new systems, processes and protocols that enable efficient, consistent and seamless service delivery across the organization and - ultimately - to clients.

Work closely with project and account managers in overseeing budgets, utilization, and other agency KPI’s

Strategic input to organizational planning

Reporting to agency leadership

Oversee operational functions including project management, traffic, production

Manage relationship, budget and oversight of 3rd party vendors

Recruit to and promote a culture that encourages top performance

Qualifications You’re a great fit if you: Are an excellent communicator with stellar interpersonal skills

Can turn data into the right decisions

Are comfortable managing and adapting complicated processes to support clients and associates

Have experience evaluating and adopting new technologies

Stay calm and focused under pressure

Affect and lead change successfully

Are skilled at mentoring, motivating, leading and managing diverse workforce

Are an analytical thinker and system builder that is able to think big picture and break it down into an executable plan

Have a proven record of managing people

Have a growth mindset

Education/Previous Experience Bachelor's Degree in Business, Marketing, Communications or related field with a minimum of ten (10) years of experience in a related field; MBA preferred.

At least five (5) years of leadership experience.

OR ~ Any equivalent combination of experience, education, and/or training approved by Human Resources. Licenses/Certifications None Job:

Marketing Primary Location:

US-FL-St. Petersburg-Saint Petersburg Organization

Marketing Schedule

Full-time Job Shift

Day Job Travel

No Req ID:

2401596

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