Customer Service Associate

4 days ago


Lynchburg, United States Hertz Full time

The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wages: $17.00 per hour

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

  • Lynchburg, United States Hertz Full time

    About the Role: As a Customer Service Associate at Hertz, you will play a vital part in delivering exceptional customer experiences. Your primary responsibility will be to provide first contact resolution and interact with customers in a professional and courteous manner. Key Responsibilities: Handle and resolve customer issues promptly and efficiently...


  • Lynchburg, United States Zips Car Wash Part time

    Job DescriptionJob DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 3210 Old Forest Rd, Lynchburg, VA, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where...


  • Lynchburg, United States Family Dollar Full time

    Family Dollar - 7703 TIMBERLAKE RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Lynchburg, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 291990 Address: USA-VA-Lynchburg-13955 Wards Rd Store Code: Store 02579 Front End (7234135) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10...


  • Lynchburg, United States Best Buy Full time

    Job OverviewAs a Sales Associate at Best Buy, you will be responsible for providing exceptional customer service and sales support to meet the needs of our customers.Key ResponsibilitiesGreet and engage with customers in a warm and friendly manner.Recommend products and services to meet customers' current and future needs.Assist customers with their sales...


  • Lynchburg, United States Apple Market Full time

    Overview:We are seeking a highly motivated and customer-focused Cashier/Sales Associate to join our dynamic team at Apple Market. As a key member of our sales floor, you will be responsible for providing exceptional service to customers, managing store appearances, and maintaining a safe shopping environment.


  • Lynchburg, United States Federal Express Corporation Full time

    At Federal Express Corporation, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in driving our mission forward.The ideal candidate will possess excellent communication skills, be able to handle multiple channels of customer inquiries, and work within our industry-leading...


  • Lynchburg, United States Schewel Furniture Company, Inc. Full time

    Company OverviewSchewel Furniture Company, Inc. is a family-owned retail furniture company with a steadfast commitment to quality and personalized customer service. Our diverse selection of home furnishings aims to enhance customers' living spaces.Job DescriptionWe are seeking a Sales Associate to provide exceptional customer service and drive sales revenue...


  • Lynchburg, United States Burlington Full time

    If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! **Overview:** As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, youll be responsible for...


  • Lynchburg, Virginia, United States Walmart Full time

    Job DescriptionWe are seeking a talented Member Frontline Cashier to join our team at Sam's Club. As a key member of our front end, you will play a vital role in delivering exceptional customer service and creating a positive shopping experience for our members.The ideal candidate will be a friendly and approachable individual who is able to multitask...


  • Lynchburg, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 294864 Address: USA-VA-Lynchburg-2225 Florida Ave Store Code: Store 00992 Front End (7217755) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10...


  • Lynchburg, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 294864 Address: USA-VA-Lynchburg-2225 Florida Ave Store Code: Store 00992 Front End (7217755) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10...


  • Lynchburg, Virginia, United States Justice Tire Distributors Inc Full time

    Job OverviewAt Justice Tire Distributors Inc, we are seeking a highly skilled Service Advisor to join our team. As a key member of our service department, you will play a vital role in ensuring exceptional customer satisfaction and driving business growth.ResponsibilitiesGreet customers and schedule service appointments efficientlyRecord and document...


  • Lynchburg, United States Compass Group USA Full time

    Job Overview: As a Route and Vending Customer Service Lead, you will play a critical role in ensuring that our clients receive exceptional service and support. This includes site visits, client retention, and compliance with local and national account standards.Responsibilities:Site visits and client retentionAssist branches with grand openingsEnsure we are...


  • Lynchburg, United States The Kroger Company Full time

    About This Role">As a Clerk at Kroger, you'll be an integral part of our store team, responsible for delivering outstanding customer service and ensuring a seamless shopping experience.">Key Accountabilities">Provide exceptional customer service, responding to customer inquiries and resolving issues promptly.Operate equipment according to company guidelines,...


  • Lynchburg, Virginia, United States Atlantic Union Bank Full time

    As a Teller at Atlantic Union Bank's Warsaw branch, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.**Company Overview:**Atlantic Union Bank is committed to delivering exceptional customer service and providing our employees with the tools and resources needed to succeed.**Salary and...


  • Lynchburg, United States First National Bank Full time

    Job Type Full-time Description Are you passionate about building relationships and helping others? Do you enjoy a fast-paced, customer focused environment? At First National Bank, we pride ourselves on extraordinary customer experience, and that wouldn't be possible without an extraordinary team! We are seeking a Customer Service Representative/Teller...


  • Lynchburg, United States Crash Champions Full time

    **Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...


  • Lynchburg, United States Hertz Full time

    Unlock a World of Exceptional Customer ExperiencesThe Hertz Corporation is seeking an experienced Customer Experience Specialist to drive satisfaction and retention among our valued guests.This role is responsible for delivering outstanding customer interactions, ensuring first contact resolution and providing professional assistance at the counter.A key...


  • Lynchburg, United States U-Haul Full time

    Location: 1760 Park Ave, Lynchburg, Virginia 24501 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...