Customer Success Manager
2 weeks ago
You are an expert at discovery and understanding the customers’ needs
You embody a customer-centric approach
You have significant years of experience in a success role
You have experience in the developer tools and infrastructure verticals
You are excited about building a process from scratch
You are multi-talented and want exposure to every aspect of the business
Experience at a startup
A passion for hardware
Responsibilities
You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders
We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization
Onboards customers smoothly and successfully
Cultivates and strengthens ongoing client relationships, focusing on revenue growth and client satisfaction
Leads by thinking multiple steps ahead to move an account forward
Demonstrates and communicates customer value frequently
Transparently communicates both internally and externally
Informs our roadmap with feedback from customers
Independently assesses current business processes, identifies capability gaps, gains internal alignment, and helps develop future state strategy
Drives outcomes through effective collaboration and communication with broader revenue, developer experience, and product teams
We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages
Qualifications
You are an expert at discovery and understanding the customers’ needs
You embody a customer-centric approach
You have significant years of experience in a success role
You have experience in the developer tools and infrastructure verticals
You are excited about building a process from scratch
You are multi-talented and want exposure to every aspect of the business
Experience at a startup
An engineering background
A passion for hardware
Responsibilities
You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders
We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization
Onboards customers smoothly and successfully
Cultivates and strengthens ongoing client relationships, focusing on revenue growth and client satisfaction
Leads by thinking multiple steps ahead to move an account forward
Demonstrates and communicates customer value frequently
Transparently communicates both internally and externally
Informs our roadmap with feedback from customers
Independently assesses current business processes, identifies capability gaps, gains internal alignment, and helps develop future state strategy
Drives outcomes through effective collaboration and communication with broader revenue, developer experience, and product teams
Benefits
We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages
As one of the first members of our customer success team, you will have the unique opportunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders.
We expect you to take ownership... creatively solve problems, and build the foundation for a successful customer success organization.
Your Role
• Onboards customers smoothly and successfully
• Cultivates and strengthens ongoing client relationships, focusing on revenue growth and client satisfaction
• Leads by thinking multiple steps ahead to move an account forward
• Demonstrates and communicates customer value frequently
• Transparently communicates both internally and externally
• Informs our roadmap with feedback from customers
• Independently assesses current business processes, identifies capability gaps, gains internal alignment, and helps develop future state strategy
• Drives outcomes through effective collaboration and communication with broader revenue, developer experience, and product teams
Why you may be a fit
• You are an expert at discovery and understanding the customers’ needs
• You embody a customer-centric approach
• You have significant years of experience in a success role
• You have experience in the developer tools and infrastructure verticals
• You are excited about building a process from scratch
• You are multi-talented and want exposure to every aspect of the business
Even better if you have
• Experience at a startup
• An engineering background
• A passion for hardware
We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values on our website.
We want you (yes, you) to apply
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience
About Memfault
Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes, Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator.
Memfault recently closed a $24M Series B funding round announced on January 24, 2023
Company information
Memfault is the first IoT reliability platform that empowers teams to build more robust devices with software at scale. We believe that device reliability engineering will transform how developers build and operate IoT and edge devices with more productivity and more collaboration. As IoT applications continue to grow in complexity, it is more important than ever for developers to have Memfault’s performance monitoring, device debugging, and OTA update capabilities built into their fleet of devices for proactive device operations. We built Memfault to enable developers with a more scalable and sustainable process to accelerate go-to-market, de-risk product launches, cut product costs, and deliver overall superior products.By providing support for RTOS, bare metal, Android, and Linux devices, Memfault gives developers new flexibility and control over connected product development and device operations.
Software, Technology, Internet of Things, Consumer Electronics, Telecommunications, Mobile Applications, Internet Services, Computer Hardware, Internet of Things (IoT), Hardware
Company Specialties:
Embedded Software, Embedded Systems, RTOS, Debug, IoT, Device Monitoring, Smart Devices, Crash Analytics, Firmware, OTA Deployment, Fleet Analytics, Android/AOSP, and Microcontrollers
#J-18808-Ljbffr
-
Customer Success Manager
2 weeks ago
San Francisco, United States Kuraray America , Inc. Full timeAbout Us We are a fast-growing SaaS startup, specializing in business text messaging. Our mission is to empower businesses to engage with their customers over messaging. With a founding team that achieved a successful startup exit to Salesforce and strong backing from leading investors, we have established financial stability and the freedom to shape our own...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States Ditto Full timeDitto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups) currently use Ditto.Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.We're backed by...
-
Customer Success Manager
7 days ago
San Francisco, United States Hack VC Full time- You will develop customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. - Understand the motivation, business drivers, strategic goals, and desired business outcomes for your portfolio of enterprise...
-
Customer Success Manager
2 weeks ago
San Francisco, United States Coperniq Inc. Full timeTitle : Customer Success Manager Company : Coperniq Location : San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,...
-
Customer Success Manager
5 hours ago
San Francisco, United States Coperniq Inc Full timeTitle: Customer Success Manager Company: Coperniq Location: San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,...
-
Customer Success Manager
3 days ago
San Francisco, United States Nuvolum Full timeNuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-service,...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Nuvolum Full timeJob DescriptionJob DescriptionNuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively...
-
Customer Success Manager
1 day ago
San Francisco, United States Nuvolum Full timeNuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-service,...
-
Customer Success Manager
6 days ago
San Francisco, United States Nuvolum Full timeJob DescriptionJob DescriptionNuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively...
-
Customer Success Manager
2 weeks ago
San Francisco, United States Windfall Full timeAs a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will also be...
-
Customer Success Manager
2 days ago
San Francisco, United States Windfall Full timeAs a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will also be...
-
Customer Success Manager
2 weeks ago
San Francisco, United States CABLE TECH Full timeJob Description Job Description About Cable Our mission We’re building Cable because we’re passionate about reducing financial crime. Financial crime comes with devastating consequences – from the horrific human cost to the downstream impact on government, businesses and communities – but despite increased regulations and efforts, we are still...
-
Customer Success Manager
3 weeks ago
San Francisco, CA, United States Luminai Full timeFull Time] Customer Success Manager at Luminai (United States) | BEAMSTART Jobs Customer Success Manager Full Time Remote Work Stock Options Luminai’s customer success team supports our customers as they transition from sales prospects to active users of our product. Our Customer Success team will focus on building close, long-term customer...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Cable Tech, INC. Full timeJob DescriptionJob DescriptionAbout CableOur missionWe’re building Cable because we’re passionate about reducing financial crime. Financial crime comes with devastating consequences – from the horrific human cost to the downstream impact on government, businesses and communities – but despite increased regulations and efforts, we are still failing in...
-
Customer Success Senior Manager
3 days ago
San Francisco, California, United States Dynamo AI Full time→ UPDATE: Only applications submitted to will be considered.We are seeking a strategic Customer Success Senior Manager to build our Customer Success team. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with...
-
Customer Success Manager
3 weeks ago
San Francisco, California, United States Assembled Full timeOur workforce management platform helps some of the fastest-growing, most innovative companies in the world-including Stripe, Etsy, and Robinhood-to schedule, forecast, and organize their support teams.You'll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Crossing Minds Full timeCrossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don’t infringe on or jeopardize customer privacy. Our team is...
-
Customer Success Manager
3 weeks ago
San Francisco, California, United States Crossing Minds Full timeCrossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don't infringe on or jeopardize customer privacy. Our team is...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States Federato Full timeFederato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato's...
-
Customer Success Manager
3 weeks ago
San Francisco, CA, United States Token Transit Full timeFull Time] Customer Success Manager at Token Transit (United States) | BEAMSTART Jobs Customer Success Manager Full Time Remote Work Stock Options Token Transit lets people buy transit passes using their phones for over 160 transit agencies across North America. We sign contracts with public transportation agencies to provide an app, Token...