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Community Event Manager
2 months ago
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Community Event Manager’s main duty is to create and manage programming for a corporate office building in downtown Chicago. The goal is to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee common areas in the office tower including the lobby and a brand new tenant amenity lounge.
The ideal candidate has a hospitable and creative personality reinforced with exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences but also exciting social and networking events. Additionally, this position may manage the back-end of the property app, manage property social media accounts, and create internal marketing collateral.
Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts, and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.
Responsible for managing the tenant engagement in three corporate office buildings in downtown Chicago's Loop
Special event planning for meetings and events occurring at the properties for clients and tenants both small and large scale
Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers
Coordinates property synergy between office tenants, retailers, and dining establishments
Create property programming with the goal of creating a property-wide sense of inclusion and community
Assists three property management teams in creating welcome collateral and events for new tenants
Responds to in-person, phone, and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
Facilitates fitness instruction, classes, events, supply ordering, etc. at onsite gym if applicable
Utilizes common areas for pop-ups and activations for tenant engagement activations
Manages property social media sites if applicable
Creates internal marketing messaging and collateral for property programming and events
Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
Negotiate contracts with area vendors for best price, product, and service
Works with JLL Experience Management corporate team to grow a local Preferred Vendor list
Fosters an up-to-date knowledge for directions to festivals, events, attractions, restaurants, hotels, tours, and transportation schedules in the surrounding area, including new trends
Provides detailed reporting of the calls, emails, and requests that have come in and the type of services that have been provided and coordinated to the client and tenants
Writes, edits, and sends a monthly email newsletter to tenants who have opted into the service regarding events occurring in the building and around the area, and actively seeks to grow the email list by soliciting subscribers through marketing initiatives
Provides timely and accurate invoices to the JLL Finance department to ensure accurate billing of services to clients
Stays current on knowledge of local events and cultural attractions. Researches information on these events.
Other concierge-related requests, as needed
SKILLS AND APTITUDES
Four years experience with marketing and event planning
Independent thinking
Creatively produce ideas to involve retailers in office space
Ability to engage tenants and visitors to participate in events and programming
Possesses foresight to organize event logistics up to 500+ attendees
Eye for clean, concise marketing collateral
Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs across three buildings
Able to think quickly and efficiently when confronted with a client or tenant request
Motivated self-starter who is able to work with minimal supervision
Proactive, approachable, and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of others
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
EDUCATION AND EXPERIENCE
Bachelor’s Degree or equivalent work experience
At least two years’ experience in marketing and event planning, including VIP guest service
Location:
On-site – Chicago, IL
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