Universal Banker

1 month ago

Camden, United States Generations Bank Full time
Universal Banker

As a Universal Banker at Generations Bank, you will have a passion for helping customers. Building, maintaining and deepening relationships will be at the heart of this position. You will provide exceptional customer service by recommending appropriate customer solutions using the Bank's catalogue of various products and services.

What Makes Generations Bank Different? We prioritize a diverse and talented group of people who are encouraged to bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words, they're at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run.

Core Values:
  • Accountability: We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional.
  • Relationships: We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential.
  • Communication: We believe in proactively sharing ideas and information.
  • Stewardship: We believe each team member should care for our assets and opportunities as if they were their own.
If you share a common vision in our culture and core values, we encourage you to apply.

What Does a Universal Banker Do? The responsibilities listed below are representative of the knowledge, skill, and/or ability to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
  1. Accepts and accurately processes all financial transactions including cashing checks, processing checking, and savings account transactions; issues official checks, cashier's checks, money orders, and other negotiable instruments; assists in balancing accounts; cross-sells and places customers in appropriate account products; cross-sells other Bank services and refers customers to the appropriate departments.
  2. Makes decisions regarding the opening of new accounts; completes account documents requiring customer signatures; checks credit history through Chex Systems.
  3. Responsible for balancing cash drawer; following cashing handling and balancing procedures.
  4. Balances cash vault and ensures audit safety and soundness of branch.
  5. Knowledgeable and skilled in the areas of new accounts, teller, vault, safe deposit, and branch operations.
  6. Provides training and support to less experienced Universal Bankers and other staff.
  7. Assures compliance with all Bank policies and procedures, and all state and federal banking laws, rules and regulations; adherence to Bank Secrecy Act (BSA).
  8. Perform other job-related duties as assigned.
This is a full-time, non-exempt (hourly) position. There is minimal travel required, as this position serves both Generations branches in Camden, AR. The working hours are M-F, 7:30 - 5:30. Some Saturday mornings (8:30 - 12:00) are required.

Environment and Physical Activity

The Universal Banker is in a non-confined office type setting in which they are free to move about at will. While performing this position, spends time writing, typing, speaking, listening, lifting (up to twenty-five pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusts focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.

The Universal Banker may operate any or all the following: telephone, smart phone, copy machine, adding machine (calculator), scanner and image systems, scanning equipment, computer terminal, laptop, personal computer, tablet, printers, or other office equipment as directed.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Mental Demands. The Universal Banker must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

What Are The Requirements?

BASIC QUALIFICATIONS - you must have these to be considered for this role:
  • High school diploma or general education degree (GED).
  • One or more years of customer service.
  • Ability to fulfill the essential physical and mental functions of the job as listed above.
PREFERRED QUALIFICATIONS - you will stand out if you have these:
  • Intermediate bilingual language ability (English and Spanish).
  • High attention to detail and strong organizational skills.
  • Experience with Microsoft Office programs.
  • Strong personal initiative and flexibility.
  • Six months or more of cash handling experience.

Why should I apply?
  1. Competitive Wages
  2. Comprehensive and affordable medical, dental and vision benefits
  3. Paid time-off program
  4. Company-paid holidays (10 annually)
  5. 401(k) with Company Match
  6. Company-paid Basic Life Insurance
  7. Company-paid Short-Term Disability
  8. Employee Assistance Program
  9. Paid Maternity and Paternity Leave
  10. Training and Advancement opportunities
  11. Company-sponsored volunteer opportunities


Pay Transparency Nondiscrimination Provision: Generations Bank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty of the contractor to furnish information.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

Generations Bank is an affirmative action and equal opportunity employer and adheres to to offer employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis. All qualified applicants will receive equal consideration for employment.

Applicants who are offered this role are required to submit to a background check including a criminal record check, employment, education verification, and drug screening.