Call Center Specialist

2 months ago

Naples, United States Top Provider Full time

Company Description

Top Provider offers a streamlined process to help clients narrow down options and find the right service provider efficiently. With a focus on providing curated lists of top providers, we save our clients time, money, and effort by understanding their needs and goals. Our robust process ensures that vendors have the right solutions for each client's current business needs.

Job Title: Call Center Specialist

Top Provider is seeking a motivated and results-driven Call Center Specialist to join our fast-growing startup in Naples, FL. We help businesses by matching them with Top Providers of solutions, while helping Top Providers generate pre-screened and qualified B2B leads.

Our clients are business professionals seeking customized quotes from leading providers of solutions. As a Call Center Specialist, you will be the connector between our clients and vendors, ensuring a tailored match that aligns with each clients specific needs. From the moment a client submits a request, you will serve as their primary point of contact.

Key responsibilities for this role include fully screening new requests for quotes quickly and effectively, selecting vendors that best match the clients needs, and ensuring a seamless connection between the client and vendor. After facilitating the initial connection, it is important to follow up with each lead post-connection to gather feedback. The success of this role will be measured through three main metrics: time to screening, screening duration, and the results from post-referral follow-ups.

This is a full-time, in-office position, offering close collaboration with the Top Provider team. Join us to help drive vendor success and take your career to new heights in a supportive and entrepreneurial atmosphere.

What You Will Do:

Efficiently manage a high volume of inbound leads, prioritizing and managing each request in the queue to ensure timely response and screening. You will be measured on key performance metrics such as lead response time and queue management efficiency.

Engage with clients when necessary to understand their specific needs and business challenges, providing guidance and setting expectations of next steps.

Carefully analyze and select the best-matched vendors based on client requirements, ensuring solutions meet their business objectives.

Track and manage client requests, ensuring that all interactions are logged, and progress is monitored for each lead.

Facilitate smooth communication between clients and vendors, acting as a bridge to ensure expectations are clear and that the process is seamless.

Own the follow up process with clients to gather feedback, resolve any issues, and measure the success of the match.

Monitor progress against key metrics such as time to screen, screening duration, and post-referral satisfaction to continuously improve the matching process.

Collaborate with the team to optimize the client and vendor experience by identifying opportunities for

process improvements and delivering feedback.

What We Offer:

Collaborative Culture: Join a team that values innovation, collaboration, and shared success.

Career Growth: Be part of a fast-growing company with ample opportunities for personal and professional development.

Company Overview:

Top Provider is a rapidly expanding startup based in Naples, Florida. We specialize in connecting business professionals with the perfect vendors to meet their unique needs. As part of our team, youll play a key role in our growth and help shape the future of our company.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Education:

  • Bachelor's

Ability to Commute:

  • Naples, FL (Required)

Work Location: In person

  • Call Center Specialist

    7 days ago

    Naples, United States Top Provider Full time

    Company DescriptionTop Provider offers a streamlined process to help clients narrow down options and find the right service provider efficiently. With a focus on providing curated lists of top providers, we save our clients time, money, and effort by understanding their needs and goals. Our robust process ensures that vendors have the right solutions for...

  • Call Center Specialist

    2 months ago

    Naples, United States Top Provider Full time

    Company DescriptionTop Provider offers a streamlined process to help clients narrow down options and find the right service provider efficiently. With a focus on providing curated lists of top providers, we save our clients time, money, and effort by understanding their needs and goals. Our robust process ensures that vendors have the right solutions for...

  • Medical Care Specialist

    1 month ago

    Naples, Florida, United States Radiology Regional Center Full time

    Job OverviewRadiology Regional Center is a leading diagnostic imaging provider in Southwest Florida with 13 imaging centers. We are seeking a skilled Medical Care Specialist to join our team.Estimated Salary: $65,000 - $85,000 per yearJob SummaryThe Medical Care Specialist will be responsible for assessing patient situations, monitoring vital signs, and...

  • Critical Care Specialist

    3 weeks ago

    Naples, Florida, United States Radiology Regional Center Full time

    Job OverviewRadiology Regional Center, a leading diagnostic imaging provider in Southwest Florida, seeks a skilled Critical Care Specialist to join our team.Job Summary:The ideal candidate will possess excellent assessment and care skills, with the ability to respond promptly to emergency situations. They will be responsible for monitoring patients during...

  • Emergency Medical Specialist

    1 week ago

    Naples, Florida, United States Radiology Regional Center Full time

    About the RoleWe are seeking an Emergency Medical Specialist to join our team at Radiology Regional Center in Naples, FL. As a dynamic and patient-focused individual, you will be responsible for assessing and treating patients with various medical conditions.Key ResponsibilitiesAssess patient situations and provide emergency care as needed.Monitor patient...

  • Diagnostic Imaging Specialist

    1 week ago

    Naples, Florida, United States Radiology Regional Center Full time

    About Radiology Regional CenterRadiology Regional Center is one of the largest physician-driven diagnostic imaging providers in Southwest Florida, with 13 imaging centers.We are seeking a dynamic Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will perform radiographic, scanning and imaging procedures at a technical...

  • Center Director in Training Specialist

    4 weeks ago

    Naples, Florida, United States Mathnasium, The Math Learning Center Full time

    Job OverviewMathnasium, The Math Learning Center is seeking a highly motivated and dedicated individual to join our team as a Center Director in Training. This role provides an exceptional opportunity for career growth and development in a dynamic and entrepreneurial environment.We are the #1 Mathnasium Franchisee in the United States, with over 70 locations...

  • Radiology Regional Center

    1 month ago

    Naples, Florida, United States Radiology Regional Center Full time

    Job OverviewWe are seeking a skilled CT Technologist to join our team at Radiology Regional Center, a leading diagnostic imaging provider in Southwest Florida. As a CT Technologist, you will play a vital role in delivering high-quality patient care and producing accurate medical images.About UsRadiology Regional Center is one of the largest physician-driven...

  • Mammography Imaging Specialist

    1 month ago

    Naples, Florida, United States Radiology Regional Center Full time

    Job SummaryWe are seeking a skilled Mammography Imaging Specialist to join our team at Radiology Regional Center in Naples, FL.The ideal candidate will have a strong background in radiographic and mammography imaging procedures, with the ability to work independently and as part of a collaborative team.

  • Dental Health Specialist

    3 weeks ago

    Naples, Florida, United States Massa Dental Center Full time

    We are seeking a skilled Dental Health Specialist to join our team at Massa Dental Center. This role is perfect for an experienced dental hygienist looking for a challenging and rewarding position.About the JobThe Dental Health Specialist will be responsible for providing exceptional patient care, working closely with our dentists to deliver high-quality...

  • Diagnostic Imaging Specialist

    1 month ago

    Naples, Florida, United States Radiology Regional Center Full time

    About Radiology Regional CenterRadiology Regional Center is one of the largest physician-driven diagnostic imaging providers in Southwest Florida, with 13 imaging centers across the region.We have earned trust and confidence for over 50 years due to our patient-centered approach and commitment to excellence.Estimated Salary Range: $70,000 - $90,000 per...

  • Diagnostic Imaging Specialist

    1 week ago

    Naples, Florida, United States Radiology Regional Center Full time

    Job OverviewRadiology Regional Center is one of the largest physician-driven diagnostic imaging providers in Southwest Florida, with 13 imaging centers. We are seeking a skilled Diagnostic Imaging Specialist to join our team.We offer a competitive compensation package and a collaborative work environment that values patient care and employee well-being.

  • Diagnostic Imaging Specialist

    2 weeks ago

    Naples, Florida, United States Radiology Regional Center Full time

    Job OverviewRadiology Regional Center is seeking a highly skilled Diagnostic Imaging Specialist - Mammography to join our team in Naples, FL.Estimated Salary:$70,000 - $90,000 per year, depending on experience.Job Description:The Diagnostic Imaging Specialist - Mammography will perform radiographic, scanning, and imaging procedures under the clinical...

  • Diagnostic Imaging Specialist

    1 week ago

    Naples, Florida, United States Pregnancy Resource Center Full time

    **Job Title:** Diagnostic Imaging SpecialistThe Pregnancy Resource Center seeks a skilled Diagnostic Imaging Specialist to perform limited obstetrical ultrasounds in accordance with medical standards of care. This role requires a compassionate, skilled professional who aligns with the clinic's pro-life values and is committed to providing quality,...

  • Diagnostic Imaging Specialist

    2 weeks ago

    Naples, Florida, United States Radiology Regional Center Full time

    We are seeking a dynamic and compassionate Diagnostic Imaging Specialist to join our team at Radiology Regional Center in Naples, FL. As a key member of our imaging department, you will play a vital role in delivering exceptional patient care and contributing to the success of our organization.As a Diagnostic Imaging Specialist, you will perform...

  • Emergency Medical Specialist

    1 week ago

    Naples, Florida, United States Radiology Regional Center Full time

    About Radiology Regional CenterWe are a leading diagnostic imaging provider with 13 imaging centers in Southwest Florida.Estimated Salary:$60,000 - $80,000 per year, depending on experience.Job DescriptionJob Summary:A highly skilled Emergency Medical Specialist is needed to provide high-quality patient care and assessment in our state-of-the-art facilities....

  • Ultrasound Imaging Specialist

    2 weeks ago

    Naples, Florida, United States Radiology Regional Center Full time

    We are seeking a skilled Ultrasound Imaging Specialist to join our team at Radiology Regional Center in North Naples, FL.Job SummaryThe successful candidate will perform a variety of ultrasound scanning and imaging procedures with minimal supervision. This role requires independent judgment, ingenuity, and initiative to apply prescribed ultrasound techniques...

  • Sales Center Associate

    1 week ago

    Naples, Florida, United States Pool Company Full time

    OverviewWe are a leading distributor of swimming pool, landscaping and outdoor living products. Our mission is to empower customers to build, manage and grow successful landscape businesses. We achieve this by generously sharing product knowledge, providing recommendations that improve their bottom line, demonstrating exceptional service and radiating a...

  • Cardiac Ultrasound Specialist

    1 month ago

    Naples, Florida, United States Radiology Regional Center Full time

    Job Summary:The Radiology Regional Center is seeking a skilled Cardiac Ultrasound Specialist to join our team. As an Echo Technologist, you will perform various ultrasound scanning and imaging procedures at a technical level with minimal supervision.About the Role:Perform a range of technical ultrasound procedures, utilizing independent judgment to apply...

  • Critical Care Medical Specialist

    2 weeks ago

    Naples, Florida, United States Radiology Regional Center Full time

    About Radiology Regional CenterRadiology Regional is one of the largest physician-driven diagnostic imaging providers in Southwest Florida, with 13 imaging centers across the region. For over 50 years, we have earned trust and confidence due to our exceptional patient care experience.Salary Range:$60,000 - $80,000 per year (dependent on experience)Job...