Front Desk Receptionist

3 days ago

Magnolia, United States HFG Wealth Management Full time

Company Description

HFG Wealth Management in The Woodlands, TX, provides financial solutions Rooted in Faith, Focused on You. Their advice is tailored to individual needs, empowering clients to align their financial decisions with their values and beliefs.

The primary purpose of the Front Desk Receptionist is to enhance the client experience by servicing clients and prospective clients. Your exceptional verbal and written communication skills will be of paramount importance as you use them. Your knowledge of firm policy, procedures and technology allows you to interface with clients and prospective clients, anticipate their needs, resolve their concerns, and follow through with exceptional client service. You will perform administrative duties that support the team in their daily business practices.

Essential Responsibilities

Act as the primary point of contact for all client interactions; to deliver high quality client service, building rapport in a professional, caring, and timely manner

Greet clients and makes them feel comfortable when they visit the office

Gather basic information from cold call prospects

Maintain an orderly and inviting Front of House

Keep all team members updated on information and activities related to clients via CRM

Handle all incoming phone calls and route to relevant team member

Schedule Discovery meetings, IPS meetings, MCM meetings (if applicable)

Coordinate telephone system issues

Monitor and order office supplies and sundries

Maintain and manage third party scheduling software

Prepare conference rooms for meetings

Mange all incoming mail/outbound mail

Assist in the coordination of client and social events

Track client birthdays, anniversaries and important dates to coordinate cards and gifts

Light housekeeping duties of communal areas

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