Training Coordinator/ Customer Visit Ambassador

4 weeks ago

Edmond, United States ClimateMaster Full time
Description

We seek a professional, reliable, highly skilled Training Coordinator | Customer Visit Ambassador to organize, support, and promote our comprehensive learning strategy that aligns with our business objectives. This role ensures the smooth and effective roll-out of training events, customer visits, and special learning projects throughout our organization while supporting our employees and customers in their learning journey. The Training Coordinator | Customer Visit Ambassador ensures that training events and customer visit experiences are exceptional.
The ideal candidate is outgoing, exceptionally approachable, and confident in front of all groups of people. The primary focus includes managing customer and employee training inquiries, handling all logistics for all training sessions, providing factory tours at our OKC manufacturing facilities, and working with the training team to improve product knowledge across all Climate Control Group (CCG) brands (ClimateMaster, ClimaCool, ClimateCraft, and IEC).
The Training Coordinator | Customer Visit Ambassador collaborates with CCG training team members and with various departments to provide an excellent experience for CCG employees and customers as they engage in learning in person and online to improve installation and service practices, sales capabilities, and overall CCG product knowledge.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Training Coordinator Essential Functions Statement(s)
•Support training programs to meet the changing learning needs of employees and customers across all CCG brands.
•Connect with internal stakeholders and liaise with various experts regarding learning needs, training requests, and scheduling.
•Oversee and maintain in-house training facilities and logistics of necessary equipment and supplies for all sessions.
•Market training opportunities to employees and customers in an engaging and compelling way that provides all necessary information and entices participation.
•Capture ongoing program feedback (both formally and informally) in support of continuous improvement.
•Assist customers and employees with learning inquiries and recommended learning content.
•Coordinate and manage the complete promotion, registration, attendance, and post-course follow-through with and for learners. This includes attendee invoicing, required supplies, bulk hotel arrangements, and in-course meals and refreshments as appropriate. Works with instructors to understand additional learner requirements per course.
•Manage vendor and customer financial requirements for in-person learning (hotel, catering, etc.), vendor invoice payment, and customer invoicing as appropriate.
•Administer post-course surveys measuring instructional effectiveness and generate summative evaluation reports to identify the impact of training on employee and customer skills and KPIs.
•Manage factory training classrooms and hands on lab, assist sales channel partners in the operation, and management of authorized partner training academies.
•Engage with the learning team in support of digital training methods, including LMS, video content, and interactive and on-demand training.
Customer Visit Ambassador Essential Functions Statement(s)
•Provide factory tours across all CCG brands at all Oklahoma City-based CCG manufacturing facilities.
•Enhance the customer experience through engaging tour presentations with an approachable and positive demeanor.
•Oversee and maintain in-house equipment and supplies related to customer visits.
•Engage with CCG employees in support of factory tours and product overview presentation requests.
•Interfaces with customers and employees in an engaging and compelling way.
•Capture ongoing feedback (both formally and informally) in support of continuous improvement.
•Assist customers and employees with additional inquiries and follow-up with the appropriate CCG team(s).
LMS Administrator Essential Functions Statement(s).
•Maintain Learning Management System (LMS) platforms and support SMEs in the creation of excellent learner experiences.
•Support all learner inquiries regarding LMS functionality and engage Learning Team members as needed to satisfy them.
•Maintains recommended learning paths by learner role and supports frequent LMS system reporting as needed.
Other duties as assigned.
Supervisory Responsibilities
None

SKILLS & ABILITIES
Education: Bachelor's degree in business or a related field from an accredited institution.
Experience: Minimum three years experience in corporate learning and training coordination. Experience with providing factory tours within manufacturing organizations is a plus.
Computer Skills: Skilled with MS Office Suite. Familiarity with learning management systems, registration, and survey systems.
Certificates & Licenses: None. Willingness to continue professional development and certification through the Association for Talent Development (ATD) and/or others as assigned.

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