Member Services Supervisor

3 weeks ago


Convent Station, United States CareerBuilder Full time

The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.

Reports to:

Club Manager

Requirements:

Fitness management experience preferred

Current Cardiopulmonary Resuscitation (CPR) required

Responsibilities:

Administration/Organization

Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.

Communicate and implement club policies and procedures to employees.

Recruit and hire the highest possible caliber of staff.

Operations

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Serves as the lead customer service contact for members at the front desk

Demonstrate a working knowledge of all standard club operating procedures and policies

Communicate and interpret club policies and procedures to members and employees

Resolve member complaints in an expeditious and tactful manner following club procedure and documentation

Assist in the staffing, training, and performance management of Front Desk employees.

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Ensure the club meets standards for cleanliness, maintenance, safety, and security.

Sales/Revenue Management

Support company programs and promotion to help generate new sales leads for optimum new membership growth

Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments

Ensure that the staff has a high level of knowledge about the clubs promotions, programs, facilities, classes, and equipment.

Achieve desired revenue goals thru the leadership and motivation of employees.

Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

Leadership

Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Support personnel related problems or difficulties by following club procedure and documentation.

Encourage staff to work as a team and be productive.

Illustrate an ability to make decisions.

Recruit and hire the highest possible caliber of staff.

Serve as a role model for employees.

Accountabilities

Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

Oversees expense goals by managing payroll and general and administrative expenses.

Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.

Keep current in knowledge of key competitors.

Conduct frequent facility walkthroughs

Measurement Standards

Successful management of all financial budgetary goals.

Net Promoter Scores and Social Media Feedback Scores

Membership retention.

Follow all policies and procedures.

Special Skills:

Excellent written and verbal communication

Strong leadership skills

Strong administrative skills

Strong customer service skills

#J-18808-Ljbffr



  • Convent Station, United States Crunch , Inc. Full time

    The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an...


  • Convent Station, United States Crunch Fitness Full time

    The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an...


  • Fairfax Station, United States Navy Federal Credit Union Full time

    / / / Job ID: 49621 **Member Service Representative (Full-Time) - Fairfax** **Location:** VA Fairfax **Full/Part Time:** Full-Time **Regular/Temporary:** Regular Email **Job Description** **YOUR LIFE'S MISSION: POSSIBLE** You have goals, dreams, hobbies and things youre passionate about. **Whats Important to You Is Important to Us** Were looking for people...


  • Convent Station, United States RLDatix Full time

    Job Description Job Description Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our...

  • Senior Tax Manager

    6 days ago


    Convent Station, United States Hiressence Employment Solutions, LLC Full time

    Job Description Job Description Our client is actively seeking a full-time Senior Tax Manager with Trust and Estate experience to join their growing team! This exciting opportunity is open to candidates across the U.S., with the flexibility to work remotely if living outside the NJ/NYC area. RESPONSIBILITIES INCLUDE : Be a leader within the Private Client...

  • QA Analyst III

    2 days ago


    Convent Station, United States 21st Century Software Full time

    About our Business: 21CS is an international software development company, with our U.S Centre of Excellence and Development Lab. We develop and maintain Mainframe-based software products, partnering with leaders in the Z industry, to service our global customer network. We provide innovative, modern solutions aimed at growing and revitalising the Z...


  • College Station, United States Ledic Management Group Full time

    Envolve Community Management owns and professionally manages apartment communities located in select markets throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to live. A wide variety of opportunities await you at LRC from...


  • Convent Station, United States Morris County, Inc. Full time

    Description The County of Morris' Department of Employee Resources is seeking a full-time Manager of Labor Relations with experience in the public sector union environment. The County of Morris has 19 collective bargaining units, comprised of both law enforcement and civilian employees. The successful candidate will be a responsive and customer...


  • Convent Station, United States Colliers Full time

    Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our...


  • College Station, United States College Station ISD Full time

    Job Title: Summer Day Camp Health Care Staff Member (Temporary) 2024 Reports to: Kids Klub Director Dept/School: Campus Assigned Pay Grade: TBD - Special Funded Per Annual Budget Allowance Wage Status: Nonexempt Days: 70 Primary Purpose: Oversee and provide medical and healthcare services to campers through first aid, CPR, medication administration,...


  • College Station, United States College Station Independent School District Full time

    Job Title: Summer Day Camp Health Care Staff Member (Temporary) 2024Reports to: Kids Klub DirectorDept/School: Campus AssignedPay Grade: TBD - Special Funded Per Annual Budget AllowanceWage Status: NonexemptDays: 70 Primary Purpose: Oversee and provide medical and healthcare services to campers through first aid, CPR, medication administration, and any...

  • Floor Supervisor

    1 day ago


    Huntington Station, United States MANGO Full time

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.In our team, we are proactive and dynamic, with...

  • Floor Supervisor

    19 hours ago


    Huntington Station, United States MANGO Full time

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.In our team, we are proactive and dynamic, with...

  • Shop Supervisor

    4 weeks ago


    College Station, United States LGL Animal Care Products Inc. Full time

    Overview: We are seeking a dedicated and experienced Shop Supervisor to join our team. **Supervise and coordinate activities of shop fabrications**. Interpret specifications, blueprints, and work orders. Interpret company policies to workers and enforce safety regulations. **Responsibilities**: - Oversee daily operations of the shop, including managing...


  • Lyon Station, United States East Penn Manufacturing - Deka Batteries Full time

    Get to know East Penn!: At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade...


  • College Station, United States Hampton Inn college station Full time

    Job Summary: **Responsibilities**: - Develop and implement housekeeping procedures and protocols to ensure efficient and effective cleaning operations - Manage and supervise a team of housekeeping staff, including hiring, training, scheduling, and performance evaluations - Conduct regular inspections of guest rooms, public areas, and back-of-house areas to...

  • Suites Supervisor

    7 days ago


    COLLEGE STATION, United States Compass Full time

    Monitors the food service operation to ensure production of top quality products and service. Essential Duties and Responsibilities: Performs inventory management to maintain high valuation and minimal waste. Ensures that staff is on task, quality as Field, Supervisor, Suite, Retail, Business Services


  • College Station, United States Catholic Health Initiatives Full time

    **Overview** CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before....


  • College Station, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...


  • Huntington Station, United States The Brooks Brothers Group Full time

    **ICONIC STYLE BEGINS WITH YOU.** As America's oldest clothing retailer, Brooks Brothers has a long history of creating long-term relationships with both our customers and our Associates. The diversity of our operations creates many opportunities, ranging from careers in our stores to positions in our New York headquarters and Enfield, CT support center. We...