Client Experience Project Manager

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We are a team that owns our work with accountability, makes data?driven decisions, embraces continuous learning, and celebrates collaborationbecause success is a team sport. Its our mission to be there in the moments that matter most for our members and employees. The Client Experience Project Manager is responsible for coordinating client?specific complex issue resolution and ensuring client satisfaction throughout the project lifecycle. This role serves as the primary point of contact for projects and involves cross?departmental collaboration, effective communication, and problem solving to manage custom client requests and facilitate new initiatives. Key Accountabilities Project Coordination Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation. Manage customer?specific data files, including NDAs and vendor partner data issues. Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement. Process Efficiencies and DocumentationDrive process improvement initiatives by analyzing and enhancing existing workflows, while also designing and implementing new, efficient processes to support organizational goals. Audit ManagementLead the oversight for client?specific audits, including claims, utilization management, and mental health parity, partnering closely with the auditors. ReportingGenerate and manage complex reporting and handle ad?hoc reporting requests to support business decisions. RFP ManagementServe as the Commercial SME to partner with the RFP writing and documentation teams for existing customer RFP work to ensure compliance with requirements and adherence to deadlines. Required Qualifications Bachelors degree in Business Administration, Project Management, or an equivalent field. Five years of relevant experience beyond the degree. Strongly Preferred Qualifications Proven experience in project management, preferably in client management or customer service roles. Strong problem?solving skills with a track record of managing complex issues. Excellent communication and interpersonal skills to effectively collaborate with cross?functional teams. Experience managing audits or similar projects. Ability to handle multiple projects simultaneously while maintaining attention to detail. Proficiency in project management tools and software. Familiarity with data management, reporting, and compliance standards. Strong analytical and critical thinking skills. Excellent organizational and time?management abilities. Ability to work independently and as part of a team. Adaptability to changing client needs and project requirements. This position is an office role, requiring the employee to work onsite on average three days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN; Madison, WI; or Omaha, NE. The full salary grade for this position is $77,100 $132,200. The typical hiring salary range is expected to be between $77,100 and $115,710, depending on various factors including education, experience, certifications, and market data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, holidays, paid volunteer time off, 401(k) contributions, caregiver services, and many other benefits. Eligibility to work in the U.S.: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer; all qualified candidates receive consideration for employment regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Seniority Level Mid?Senior level Employment Type Full?time Job Function Project Management and Information Technology #J-18808-Ljbffr