Call Center Representative
6 days ago
Department: Hustle Notice Biz
Employment Type: Full Time
Location: Las Vegas
Compensation: $17.45 - $24.00 / hour
Description
Position: Call Center Representative
Location: Las Vegas, NV
Employment Type: Full-time
Reports To: Call Center Supervisor
We are seeking a professional and customer-focused Call Center Representative to join our team. The ideal candidate will serve as the first point of contact for our customers, providing exceptional service, resolving inquiries, and delivering solutions in a timely and effective manner. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you
Key Responsibilities
- Handle inbound and outbound calls, emails, or chat inquiries professionally and courteously.
- Identify and assess customers' needs, providing accurate information and tailored solutions.
- Maintain detailed and accurate records of customer interactions using the company's CRM or database.
- Follow established scripts, guidelines, and policies to ensure consistent service delivery.
- Meet or exceed individual and team performance metrics, including response times and satisfaction scores.
- Collaborate with team members and other departments to ensure customer satisfaction and continuous improvement.
- High school diploma or equivalent (Bachelor's degree preferred).
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficient in using computers, CRM software, and other office tools.
- A positive attitude and a passion for delivering exceptional customer service.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
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