Sr. Analyst Customer Service

4 weeks ago

Fort Worth, United States Zobility Full time

This is NOT a Call Center position.

Job Description:

  • In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day.
  • To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution.
  • You should possess excellent communication and organizational skills, and must be able to work well in a fast-paced, team-oriented environment.
  • The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential.
  • We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction.
  • If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations and needs.


Responsibilities:

  • Utilize support processes and methodologies.
  • SAP knowledge (Recommended).
  • Assess customer needs.
  • Contract Reviews.
  • Processing RFQ's.
  • Order entry.
  • Credit and Debit Memos.
  • Some knowledge of FAR/ DFAR (Recommended).
  • Provide resolution in a timely manner.
  • Communicate effectively with customers.
  • Work independently and in a team environment.
  • Develop creative solutions to customer problems.
  • Maintain customer service principles and practices.
  • Provide feedback to management regarding customer service issues.
  • Utilize problem-solving skills to resolve customer issues.
  • Maintain a high level of organization and detail-oriented approach.
  • Take initiative and ownership of customer issues.
  • Manage multiple customer requests simultaneously.
  • Experience in Aerospace Industry.


Requirements:

  • Superior organizational and time management skills.
  • Strong computer skills Experience with SAP.
  • Strong Attention to detail, accuracy with data entry, and an aptitude for organization.
  • Strong communication skills Knowledge of Aerospace Industry.
  • Prior experience working in materials or customer service role.
  • Strong sense of urgency and ability to prioritize completion of tasks.
  • Exceptional written and oral communication skills.
  • Shows initiative and is driven to succeed.
  • Highly proficient in MS Office 365 products (Word, OneNote, Access, Excel, PowerPoint etc.)


Education:

  • Associates Degree.

We offer attractive, competitive compensation and benefits including, medical, dental, 401k , short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit

www.zobility.com to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.

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