Customer Service Specialist

**About Us**

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.?

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

**Customer Service Specialist**

If you are a people person and excel in Customer Service/Logistics Alliance has an exciting opportunity for you with room to grow Based in our Natchitoches, LA location, you will work the Materials team in customer communications. You will assist in scheduling loads, communicating with management on delivery performance, and working closely with other departments to ensure successful planning.

**As a Customer Service specialist, you will:**

This position creates shipment plans to meet Customer demand. Provides visibility of customer orders to Alliance in effort to maximize on-time delivery.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

+ Update Customer orders and forecast

+ Plan shipments to meet Customer demand

+ Work closely with Warehouse single pack by planning and providing sequenced schedules

+ Conduit for communications between Customers, Warehouse and Management

+ Maintains accurate delivery performance records

+ Maintains materials records and files, both electronic and hard copy (packing slips, BOL)

+ Works closely with Material Analysts, Master Scheduling, Warehousing, Production, and Engineering Change Personnel to support on-time Customer deliveries

+ Participates in process improvement activities (Lean, 5S, Value Stream)

+ Works with 3rd party logistics to set up / track shipments (NFI Portal, LTL/TL carriers)

+ Performs all other duties as assigned

**Required Education, Experience & Skills:**

+ Two-year degree, plus 1 year experience or equivalent combination of education and experience.

+ Must have excellent computer skills (Microsoft Excel).

+ Customer service orientation, plus the ability to multi-task and function efficiently in a fast-paced environment.

+ Excellent math, analytical, verbal, and written communication skills.

+ Work authorization in the United States - Sponsorship will not be provided for this role.

**Preferred Education, Experience & Skills:**

+ Bachelors degree in any business discipline (Accounting, Finance, Marketing, etc.)

+ ORACLE or other ERP experience

+ Three to five years of direct customer experience in order entry-to-ship the environment.

**Schedule**

The general working hours for this role are 8:00 AM - 5:00 PM Monday through Friday.

**Benefits**

Alliance places a high value on ensuring that employees have a good work-life balance. We provide access to a competitive benefits package to offer you the right options to meet your individual and family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including parental leave, vacation, and holiday leave.

**Why Work in the Greater Natchitoches, LA Area**

Our facility is located in Natchitoches, LA, known as the City of Lights. Natchitoches is a charming, historic, southern town that is home to Northwestern State University, the movie Steel Magnolias, and the Louisiana Sports Hall of Fame. We are conveniently located within driving distance between two larger cities, Shreveport and Alexandria. The areas generally low cost of living, excellent school systems, and low crime rates create a family-friendly environment. Natchitoches offers excellent restaurants, shopping areas, art galleries, and numerous festivals throughout the year, making this an exciting place to live and work. In addition, Natchitoches was recently voted as the Best Small Town in Louisiana by the readers of Southern Living.

**About Our Location**

Alliance Compressors LLC develops, manufactures, and markets one through six-ton scroll compressors. Scroll compressors are used in commercial and residential air conditioning units. The current facility is over 365,000 square feet of manufacturing space and over 35,000 square feet of office space. This climate-controlled facility is the third-largest manufacturing business in the area, and offers its 650+ employees many opportunities for advancement.

**Our Commitment to Our People**

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.?

Together, we have the opportunity and the power to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

**Our Commitment to Diversity, Equity & Inclusion**

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.?

**Work Authorization**

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

**Equal Opportunity Employer**

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.