Receptionist

JOB SUMMARY: Performs varied and diverse duties requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance to necessity of department needs and may include a combination of answering telephones, typing office machine operation, and filing. Ensures the safety and well being of the residents at Highland Rehabilitation and Nursing Center is maintained. ESSENTIAL FUNCTIONS: + Ensure all person’s entering and exiting the facility have authorization to do so. + Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. + Perform general office duties such as ordering supplies and maintaining records management systems. + Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, and/or presentation software, as requested + Sort and route incoming mail, answer correspondence, and prepare outgoing mail. + Greet visitors and determine nature and purpose of visit, direct them to specific destinations or the appropriate persons according to their needs. + Complete word processing and clerical assignments with review of the assignee.(Filing, typing copying) + Obtain, review and apply new information to Resident Room Listing, Department Notifications, and Department Directory. + Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. + Ensure no personal calls are relayed directly to personnel during his/her work hours unless it is an emergency + Route emergency calls appropriately. + Make copies of correspondence and other printed material. + Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. + Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. + Beep individuals to inform them of telephone calls, using beeper and interoffice communication equipment. + If the receptionist needs to leave the front desk at any time then s/he needs to have appropriate coverage in place. + All other duties as assigned. KNOWLEDGE AND SKILLS Computers and Electronics — Knowledge of electronic equipment, and computer hardware and software. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Writing — Communicating effectively in writing as appropriate for the needs of the audience. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Service Orientation — Actively looking for ways to help people. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking — Talking to others to convey information effectively Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. WORK STYLES Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. Confidentiality and Integrity — Job requires being honest, ethical and keeping certain aspects of projects in private. Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Initiative — Job requires a willingness to take on responsibilities and challenges. Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. Integrity — Job requires being honest and ethical Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. JOB ZONE Overall Experience Previous work-related skill, knowledge, or experience is required for these occupations. Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. Education Require training in vocational schools or related on-the-job experience. ACKNOWLEDGEMENT Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All pay rates and bonuses are paid and/ or awarded to employees based on the facilities policy and/ or the CBA, depending on the position.