T-Mobile Retail Territory Manager

2 weeks ago

Knoxville, Tennessee, United States Verge Mobile a T-Mobile Premium Partner Full time

Overview:

Verge Mobile is a top tier T-Mobile Premium Partner headquartered in Houston, Texas and operates in 14 states across the US. Through T-Mobiles products and services, Verge Mobiles retail stores have the advantage of being one of the few places that truly help consumers stay connected with those that matter most to them.

We're seeking to fill our Territory Manager position to manage 4 locations in the Knoxville North area. Were looking someone who can create and maintain a positive and productive work atmosphere in our locations, while providing hands-on coaching of our team members to drive the Company's success. If you have a proven track record in leading a high performing sales team, are passionate about telecommunications, and most importantly value integrity, trust, transparency and respect, apply now for this newly created role. The Territory Manager will report directly to our Sales Director for the Central Region.

The successful candidate will need:

  • Come from a Sales, Retail, Customer Service or a Food Service background
  • Manage teams remotely or coach team based on daily goal attainment

The Territory Manager is responsible for creating the overall vision for each store in their territory, establishing benchmarks for store management teams and upholding policies and programs that will help those teams achieve their sales goals. The Territory Manager will also be charged with collaborating with our corporate and operations teams to help their territory to meet or exceed P&L metrics and goals.

Responsibilities:
  • Build a team of Retail Store Managers with excellent skills to deliver the exceptional customer experience
  • Able to coach RSMs to be top performers, hold their team accountable for Company policies, procedures and job responsibilities
  • P & L analysis and cross market performance gaps and opportunity areas
  • Translate strategies into measurable expectations for managers and team
  • Attain and exceed market area goals by coaching and developing store managers in execution of goals and metrics
  • Responsible for territory P&L and cross-market performance gaps and opportunity areas
  • Ensures complete and timely communication of company objectives, policies, and initiatives throughout their territory.
  • Demonstrate and lead Store Managers to increase effectiveness, efficiency, and productivity through continually improving; time management, communication, leadership development, selling skills, sales analysis, problem solving skills
  • Responsible for territory daily operations, upcoming store events and promotions
  • Manage performance "scorecards," tracking areas; operational compliance, team dynamics, store appearance/safety, customer satisfaction, and improvement areas
  • Manage territory performance, identity and improve performance, operation, compliance gaps
  • Plans local events and promotions consistent with T-Mobile's marketing initiatives and branding
  • Responsible for audit compliance based according to standards
  • Ensures effective and efficient store operations
  • Adhere and promote Verge Mobile policies, processes and procedures
  • Must be available to meet the needs of retail business hours
  • Performs other related duties as assigned
Qualifications:
  • High school diploma or GED and 4 years of retail experience or Associates or bachelors degree and 3 years of retail experience, required
  • Bachelors degree and 2 years of retail experience, preferred
  • Must live within 25 miles commuting distance to the Knoxville North Territory
  • Excellent verbal and written communication
  • Proficiency in Microsoft Office Suite
  • Multi unit store management experience, preferred
  • Strong track record of individual and team financial performance
  • Operational and financial management experience
  • Wireless industry experience
    • Able to oversee varied shifts, may include evenings, weekends, and holidays
    • Able to successfully complete and pass a background check
    • Valid drivers license with a satisfactory driving record and willingness to travel throughout assigned region
    • Legally authorized to work in the United States

Reporting: Position reports to the Sales Director

Travel/Schedule: Must reliably commute to store locations. This is not a work from home position. Must work varied shifts, weekends, and holidays during peak hours of performance to ensure daily oversight.

Benefits: We have several standard benefits, but Verge Mobile has several unique benefits that differentiate us from other companies

  • Medical, Dental, Vision and other Insurance options
  • Personal Time Off
  • 401k with a company match
  • Hugely discounted T-Mobile phone service plans
  • Monthly and annual recognition contests and trips
  • Vehicle allowance and other transportation cost incentives

Verge Mobile, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, ethnicity, ancestry, religion, gender, sexual orientation, gender identity and expression, pregnancy, childbirth and pregnancy-related medical conditions, marital status, national origin, age, disability, genetic information, or veteran or military status. In addition to federal law requirements, Verge Mobile, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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