Technical Account Manager
2 weeks ago
My client is looking for a Technical Account Manager to be responsible for the satisfaction of a portfolio of clients. The Technical Account Manager is the client liaison within the company and ensues the client's needs are met by interfacing with the other internal departments. This role is largely client facing and will require frequent day to day interaction with executives, facility administrators, office managers and/or other key points of contact. An in-depth knowledge and understanding of the clients' business are necessary to be successful in this position.
The candidate would initially be placed in an Associate Client Coordinator role while their portfolio of clients was built. On a periodic basis additional clients and responsibilities would be added, and once they assume full responsibility of their portfolio the position would transition into a Client Coordinator role.
Expected Outcomes:
- Ensure the client's needs are met and clients are satisfied at all times
- Own and manage the end-to-end portfolio of clients' post-sales
- Conduct weekly, monthly, and quarterly client engagements (remote and onsite) to improve client care
- Facilitate Quality Assurance surveys with clients on a regular basis
- Coordinate product fulfillment requests between clients and procurement team
- Act as primary point of contact for clients' inquiries as it relates to billing, services and feedback
- Resolve various conflicts/issues with clients as it pertains to services rendered, fulfillment requests or billing.
- Identify clients' needs for training, additional services, or modification of services
- Interact and coordinate with other business functions such as Support, Projects and vCIO working on the same account
- Ensure that service requests are properly resolved
- Make proactive calls to ensure clients are satisfied
- Take a personal interest in and responsibility for the quality of work performed or associated with
- Follow all company policies and best practices such as accurate time tracking
- Desire to work on the customer-facing side of a tech company
- Intermediate IT knowledge
- Strong interest in IT
- Working knowledge of Microsoft Office applications
- Ability to pay close attention to detail
- Self-motivated with the ability to work in a fast-moving environment
- Strong interpersonal skills including phone manner, written communication, and client-care
- Ability to multi-task and take initiative and ownership of assigned tasks
- Hardworking and dedicated outlook
- Good collaboration and teamwork abilities
- Ability to take direction and absorb information quickly
- Have a strong positive attitude, and a genuine love of customer service
- Demonstrates ability to learn quickly, work independently, and work through issues with minimal escalation
-
Technical Account Manager
2 weeks ago
Howell, United States JFR Staffing Full timeMission: My client is looking for a Technical Account Manager to be responsible for the satisfaction of a portfolio of clients. The Technical Account Manager is the client liaison within the company and ensues the client's needs are met by interfacing with the other internal departments. This role is largely client facing and will require frequent day to day...
-
Technical Account Manager
4 weeks ago
Howell Township, United States JFR Staffing Full timeJob DescriptionJob DescriptionMission: My client is looking for a Technical Account Manager to be responsible for the satisfaction of a portfolio of clients. The Technical Account Manager is the client liaison within the company and ensues the client's needs are met by interfacing with the other internal departments. This role is largely client facing...
-
Engineering Manager
18 hours ago
Howell, United States Storm2 Full timeThe role of a Hands-On Software Development Manager is a crucial one, requiring a balance of technical expertise, leadership skills, and a deep commitment to fostering collaboration and innovation within the development team. Here's a breakdown of how your skills and experience align with the responsibilities and requirements outlined: REQUIREMENTS 7-10...
-
Engineering Manager
4 days ago
Howell, United States Storm2 Full timeThe role of a Hands-On Software Development Manager is a crucial one, requiring a balance of technical expertise, leadership skills, and a deep commitment to fostering collaboration and innovation within the development team. Here's a breakdown of how your skills and experience align with the responsibilities and requirements outlined: REQUIREMENTS7-10 years...
-
Engineering Manager
4 days ago
Howell, United States Storm2 Full timeThe role of a Hands-On Software Development Manager is a crucial one, requiring a balance of technical expertise, leadership skills, and a deep commitment to fostering collaboration and innovation within the development team. Here's a breakdown of how your skills and experience align with the responsibilities and requirements outlined: REQUIREMENTS7-10 years...
-
Plumbing Service Manager
15 hours ago
Howell, United States David Michael Plumbing Inc Full timeJob DescriptionJob DescriptionDescription:Have you ever led a team, and led them by example?I’m looking for the best kind of Service Manager: one who can organize intensely and lead aggressively, but with the heart to inspire the very best Plumbing team ever assembled!I’m Mrs. Michael, owner of Mrs. Michael Plumbers, Electricians and HVAC Technicians,...
-
Project Manager
3 weeks ago
Howell, United States Axelon Full timeJob Description: Onsite Innovation and Digital Health, Project Manager - Digital Optimization Initiatives Position Summary The Innovation Lab team partners with R&D stakeholders to design and deliver innovative analytics solutions that help them make better decisions, reduce costs and/or drive efficiencies. Our diverse analytics team of knowledge...
-
Lead Production Support
2 weeks ago
Howell, United States NR Consulting Full timeJob Description QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Required Skills: Net, C#, React.js, T-SQL. • Requirements include: Lead the Production Support Team in managing, triaging, and assisting with support tickets. • Provide front line technical support to...
-
IT Engineer
4 weeks ago
Howell, United States JFR Staffing Full timeIn our industry, and more specifically the MSP sector, its difficult to capture all facets of a position, but we'll try our best, and if this opportunity sounds like something all parties are interested in exploring further, we'll move things along to the next steps. Qualifications* While years of experience and certifications are pluses, we recognize...
-
Party Chief
1 week ago
Howell, United States Trilon Group Full timeParty Chief Department: Survey/Geomatics Employment Type: Full Time Location: Howell, NJ Description CME Associates is seeking a highly motivated and skilled Party Chief to join our team at our Howell offices. As a Party Chief, you will play a critical role in ensuring the successful execution of land surveying projects and maintaining our commitment to...
-
Office administrator
36 minutes ago
Howell, United States UFP Industries Full timeAre you a hard-working individual, looking for the opportunity to carve out a successful career in an organization where the spirits of family and hard work share equal billing? If so, the companies of UFP may be a good place for you! We are committed to rewarding skill, perseverance and an entrepreneurial attitude with opportunities for growth. Intrigued?...
-
Director of Operations Gottesman RTW Academy
2 days ago
Howell, United States NJSchoolJobs.com Full timeWe are seeking a dynamic and experienced Director of Operations to oversee the efficient management of our Jewish Day School. The Director of Operations will be responsible for overseeing various aspects of the school's operations, including facilities management, transportation, safety and security protocols, and administrative processes. The ideal...
-
Sr. Renewables Electrical Design Engineer, Solar
4 weeks ago
Howell, United States ThinkBAC Consulting Full timeJob DescriptionSr. Renewables Electrical Design Engineer, Solar and EV - REMOTE (Howell, NJ area)We are working with a comprehensive engineering services provider that has a specialized focus in Solar, Electric Vehicle (EV), and Civil Engineering disciplines. The company provides end-to-end engineering services from conception through design and construction...
-
Lead Estimator
2 weeks ago
Howell, United States Strategic Recruiting Services on behalf of Wm. Floyd Company Full timeJob DescriptionJob DescriptionAs an Estimator at Wm. Floyd Company, you will play a pivotal role in our project lifecycle, responsible for meticulously assessing project requirements, analyzing costs, and preparing accurate HVAC and sheet metal estimates for our customers. Your keen eye for detail, technical expertise, and strategic mindset will ensure the...
-
Maintenance Supervisor
4 weeks ago
Howell, United States Annex Group LLC Full timeJob DescriptionJob DescriptionDescription:POSITION OVERVIEW:The Annex Group is seeking a Maintenance Supervisor. If you are searching for experience with anorganization who operates with a customer first approach, are passionate about our mission andtake pride in making a difference in the lives of our residents, we want you on our team. TheMaintenance...
-
Howell, United States ThinkBAC Consulting Full timeJob Description Sr. Renewables Electrical Design Engineer, Solar and EV - REMOTE (Howell, NJ area) We are working with a comprehensive engineering services provider that has a specialized focus in Solar, Electric Vehicle (EV), and Civil Engineering disciplines. The company provides end-to-end engineering services from conception through design and...
-
Sr. Renewables Electrical Design Engineer, Solar
2 weeks ago
Howell, United States ThinkBAC Consulting Full timeJob Description Sr. Renewables Electrical Design Engineer, Solar and EV - REMOTE (Howell, NJ area) We are working with a comprehensive engineering services provider that has a specialized focus in Solar, Electric Vehicle (EV), and Civil Engineering disciplines. The company provides end-to-end engineering services from conception through design and...
-
Electronic Design Engineer
2 weeks ago
Howell, United States CommTech Services Full timeJob DescriptionJob Description Electrical Design Engineer Job Description: We are seeking an experienced Electrical Engineer with expertise in analog and digital design, as well as embedded firmware development, to join our dynamic team. In this role, you will be responsible for designing battery monitors for large standby battery systems used in data...
-
Howell Township, United States Midas of MonmouthMercer County and Surrounding Areas Full timeJob DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.The Midas Store Manager is responsible for business operations and store performance (safety,...
-
Client Service Representative
1 month ago
Howell, United States VCA Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a...