Guest Service Manager

2 weeks ago

Kennedy Space Center, United States Auro Hotels Full time

** Guest Service Manager (travel required)**

**Job Category****:** Front Office **Requisition Number****:** GUEST002996 Showing 1 location **Job Details**

**Description**

**Auro Hotels is seeking an experienced Guest Service Manager to function as task force support to our hotels in the Florida region. Based out of Orlando, travel may be required to different locations as needed. The ideal candidate should be able to drive guest service and have strong interpersonal skills to motivate teamwork. Knowledge in Fosse and OnQ is a plus. Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health insurance, vision, dental, 401k, employee discounts, and much more.**

**Essential Job Functions**

* Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operations.

* Prepares work schedules in accordance with forecasted occupancy.

* Supervises day to day activities of front desk, bell, and van drivers staff.

* Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.

* Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.

* Coordinates staffing and payroll to conform with productivity and budgetary standards.

* Prepares payroll and schedules are required; monitors actual vs. budget payroll activities.

* Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.

* Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.

* Participates in daily Yield Management Meetings.

* Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.

* Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.

* Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).

* Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.

* Full-time hours available; exempt status.

* Office located out of one of our Orlando airport hotels; will travel as needed to all Florida hotels, including South and Southwest Florida.

**Experience/Education**

College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience. Must speak, read, and understand English; bilingual is a plus. Excellent guest service skills required, in addition to Marriott or Hilton brand knowledge.

**Skills**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

Associates or better in Business Administration or related field.

**Experience**

**Required**

**2 years:** Guest service experience in a brand hotel, Marriott or Hilton preferred.

**Preferred**

**2 years:** Fosse, OnQ

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