Franchised Front Desk Supervisor

2 weeks ago

Oklahoma City, United States Marriott International Inc Full time

**Franchised Front Desk Supervisor** Check out pictures from associates at this location, and some videos too Renaissance Hotels **

Share Job** **Posting Date** Feb 21, 2022 **Job Number** 22024647 **Job Category** Property Leadership **Location** Renaissance Boston Patriot Place Hotel, 28 Patriot Place, Foxborough, Massachusetts, United States **Brand** Renaissance Hotels **Schedule** Full-Time N **Position Type** Non-Management N * Assist in the interviewing and strong performance supervision of front office associates. * Ongoing review of staff to ensure adherence to established policies and procedures * Process check-in and check-out, verify billing, create reservations, and process special requests * Knowledge of hotel property, local attractions to assist guests. * Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel * Compliance with Federal & State Labor laws * Ensure that all complaints regarding service and/or accommodations are investigated and resolves * Monitor budgets and payroll records and review financial transactions to ensure appropriateness * Ongoing analysis of processes for continuous improvement/efficiency * Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses * Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results * Balance cost controls with exceptional guest service and associate satisfaction * Maintain STRICT key controls and safety and security standards. * Opportunities for advancement and career growth * Warm and supportive work environment * Competitive Wages * Medical, Dental and Vision Insurance * Company-funded Health Reimbursement Account * Flex Spending Account * Voluntary Life Insurance * Short Term and Long Term Disability * 401(k) retirement plan with Employer Match after one year of employment * Paid Time off Programs * Holiday Pay * Jury Duty Leave and Bereavement Leave * Hotel Discounts * Colwen Hotels is an equal opportunity employer. EEO M/F/D/V * Two year college degree or equivalent hospitality experience * Previous brand specific experience preferred * Strong Leader of people * Superior interpersonal and customer service skills * Reliable with the ability to multi-task and work under pressure * Excellent verbal and written communication skills * Intermediate to advanced computer skills * Familiar with common computer software programs * Must be willing to work varied hours including nights, weekends and holidays Check out pictures from associates at this location, and some videos too

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