Customer Service

3 weeks ago

Fayetteville, United States QUALITY DISTRIBUTION, INC. Full time

Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is North America's largest bulk liquid chemical carrier. Through a network of more than 100 terminals and facilities, we transport a broad range of chemical products and provide our customers with value-added transportation services.

As one of Quality's CSR's you will be responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers needs are met) and rate concerns, always working to generate maximum revenues.

Essential Functions:

  • Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI And accurately enter them into the TMW Order Management System
  • Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility
  • Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes
  • Work with Planners, Drivers and other terminal personnel to ensure all Customer requirements are met
  • Track all loads in TMW/Peoplenet/Trip alert to proactively identify service concerns
  • Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.
  • Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers
  • Ensure all service issues get properly documented in the NCR system
Minimum special knowledge and skills required:
  • High School Diploma or GED
  • Strong skills in MS Office (Excel, Word, PowerPoint, Access)
  • Experience with Google Apps preferred
  • Familiarity with transportation software such as EDI, TMW and PeopleNet a plus
  • Ability to function as part of a team at a high level
  • Critical thinker
  • Strong communication skills (both verbal and written)


We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule,in addition to Medical, Dental and Vision plans).

Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law.

  • Customer Service

    3 days ago

    Fayetteville, United States kishanganjonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Kishanganj ( Bihar)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States thanjavuronline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Thanjavur ( Tamil Nadu)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States navsarionline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Navsari ( Gujarat)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States baripadaonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Baripada ( Odisha)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States nagauronline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Nagaur ( Rajasthan)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States shahjahanpuronline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Shahjahanpur ( Uttar Pradesh)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States rameswaramonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Rameswaram ( Tamil Nadu)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States andhraonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Srikakulam ( Andhra Pradesh)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States kapurthalaonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Kapurthala ( Punjab)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States Nelloreonline Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Nellore ( Andhra Pradesh)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States palakkadonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Palakkad ( Kerala)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States ambatturonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Ambattur ( Tamil Nadu)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States rourkelaonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Rourkela ( Odisha)** > > Listing View Date No ads found.

  • Customer Service

    5 days ago

    Fayetteville, United States jagdalpuronline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Jagdalpur ( Chhattisgarh)** > > Listing View Date No ads found.

  • Customer Service

    1 week ago

    Fayetteville, United States sambalpuronline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Sambalpur ( Odisha)** > > Listing View Date No ads found.

  • Customer Service

    1 week ago

    Fayetteville, United States hazaribagonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Hazaribagh ( Jharkhand)** > > Listing View Date No ads found.

  • Customer Service

    1 week ago

    Fayetteville, United States pathankotonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Pathankot ( Punjab)** > > Listing View Date No ads found.

  • Customer Service

    1 week ago

    Fayetteville, United States alanduronline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Alandur ( Tamil Nadu)** > > Listing View Date No ads found.

  • Customer Service

    1 week ago

    Fayetteville, United States bareillyonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Bareilly ( Uttar Pradesh)** > > Listing View Date No ads found.

  • Customer Service

    3 days ago

    Fayetteville, United States chitradurgaonline.in Full time

    **Work Experience** * Fresher * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 10+ **Education** * 12th Pass * Graduate * Post Graduate * Doctorate * Other Education > ** Customer Service Classified Ads in Chitradurga ( Karnataka)** > > Listing View Date No ads found.