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Bijbaan Customer Service Medewerker Nederland Customer Service Zierikzee

4 months ago

Nederland, United States YourSurprise Full time

Customer Service Zierikzee **Bijbaan Customer Service Medewerker Nederland**

We usually respond within **a day**

Jij zorgt ervoor dat de verwachtingen van onze klanten elke keer weer worden overtroffen. Je hebt een hands-on mentaliteit en wordt gewoon heel blij van het contact met onze klanten. We kunnen je skills goed gebruiken als het gaat om het:

* netjes, vlot en persoonlijk te woord staan van onze klanten via verschillende communicatiemiddelen;

* vinden van de ultieme mix tussen adviseren, inspireren en het behandelen van klachten;

* maken van effectieve beslissingen waardoor onze klanten graag nog eens bij ons terugkomen;

* constant optimaliseren van onze service. Je bent kritisch, op je eigen werk en dat van je collegas en durft je ideen uit te spreken.

* reiskostenvergoeding voor de auto of ov;

* een collectieve pensioenregeling, voor je oude dag;

* 25 vakantiedagen (o.b.v. 40 uur) en 8% van je bruto jaarsalaris als vakantiegeld;

* heerlijke lunch (tegen kleine vergoeding) en iedere dag een volle fruitmand;

* een YourSurprise sportclub, je kunt gebruik maken van de fitnessruimte op de campus, toffe feesten, gezellige vrijdagmiddagborrels en het jaarlijkse legendarische weekend weg met het hele bedrijf.

* je taalbeheersing in de Nederlandse taal is in spraak en schrift next level;

* je schakelt moeiteloos tussen verschillende communicatiemiddelen;

* je bent positief, sociaal en durft zelf beslissingen te maken;

* je bent leergierig en wilt jezelf altijd blijven ontwikkelen;

* je bent 8-16 uur beschikbaar en flexibel als het gaat om werken in het weekend en s avonds;

* je bent minimaal 1 avond in de week en 1x per 2 weken een dag in het weekend beschikbaar.

You may already know that we create personalised gifts, but we do much more than that. Giving and receiving gifts isn't just about the gift itself, but about the message behind it. The feeling. It's the thought that counts. All of this, along with the timing of the gifting moment are what makes it so special for the recipient.

We help our customers to create these special moments. We use our (social media) channels and websites to give people ideas. We offer online tools to bring those ideas to life quickly and easily. And we're here for them, even if things go wrong.