WEEKEND - Customer Service Rep
3 weeks ago
The Weekend - Customer Service Rep is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The Weekend - Customer Service Rep will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company programs as well as communicating effectively with team members within the customer service department. The Weekend - Customer Service Rep will be required to attend training on an as needed basis.
THE HOURS FOR THIS POSITION IS AS FOLLOWS:
Monday
Tuesday
Wednesday
Thursday
Friday
Sat
Sun
8:30a - 5p
8:30an - 5pn
Off
8:30an - 5pn
8:30an - 5pn
7:30an - 4pn
Off
8:30a - 5p
8:30an - 5pn
8:30a - 5p
8:30an - 5pn
8:30an - 5pn
Off
Off
Essential Duties/ Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties include the following:
- Answers phone calls in a professional manner.
- Maintain and fills schedules by matching caregiver skills to clients and their needs. Handles last minute schedule changes and call outs.
- Be able to triage heavy phone volume.
- Review and approve schedules on a weekly basis to be submitted for billing and payroll.
- Liaison between caregiver staff, clients and their families, and other back staff employees.
- Able to learn new software and document ALL activities in shared database.
- Ability to handle stress and work well in a fast-paced environment.
- Excellent and professional customer service skills.
- Good critical thinking skills and the ability to work independently
- Familiar with all counties for mapping locations.
- Performs other related duties as assigned.
Required Education/ Experience
- High School Diploma or G.E.D equivalent required.
- Associates degree preferred
- Previous experience working as scheduler in a medical related field preferred.
- Strong customer service skills and previous customer service experience.
- Knowledge of medical terminology/Coding experience necessary
- Problem solving skills
- Data Entry Skills
- Computer skills and proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills
- Able to maintain confidentiality
- Able to work under minimal supervision
- Must be able to pass background check and drug screening
- Must be able to pass Doctor's Physical and 2 Step PPD Test
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