IT Technician

1 month ago

Vienna, United States House of Raeford Farms Full time
Job Summary:

The Level One IT Help Desk Technician is responsible for providing first-line technical support to internal and external customers. This role involves diagnosing, troubleshooting, and resolving basic technical issues related to hardware, software, and networking. The ideal candidate is a problem-solver with strong communication skills and a passion for technology.

Key Responsibilities:
  • Provide first-level technical support via phone, email, and chat to resolve hardware, software, and network-related issues.
  • Log, track, and manage help desk tickets in the IT service management system.
  • Escalate complex issues to higher-level support teams when necessary.
  • Assist with the setup, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals.
  • Support end-users in the installation and use of standard software applications.
  • Reset passwords, manage user accounts, and provide access control according to company policies.
  • Document solutions and create knowledge base articles for common issues.
  • Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.
  • Participate in ongoing training to stay current with technology trends and company policies.
Requirements:
  • High school diploma or equivalent; an associate's degree in IT or a related field is a plus.
  • Basic understanding of computer hardware, software, and networking principles.
  • Familiarity with Windows operating systems.
  • Strong problem-solving skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Customer service experience is highly desirable.
  • Willingness to learn and adapt in a fast-paced environment.
Preferred Skills:
  • Experience with IT service management tools (e.g., ServiceNow, Zendesk).
  • Basic knowledge of Active Directory, Office 365, and remote desktop tools.
  • Certifications such as CompTIA A+ or Microsoft Certified: Fundamentals are advantageous.
Working Conditions:
  • Office environment with occasional requirements for on-site support.
  • Travel to Feed Mill and Hatchery in Oglethorpe, GA when needed.
  • May require occasional after-hours or weekend work to address critical issues.

  • ISD Technician

    2 days ago

    Vienna, United States ALTA IT Services Full time

    ISD Technician Location: 100% Onsite, reporting to Vienna, VA Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Job Description: • Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software • Familiarity with PC, Laptop, and Thin Client devices • Experience in document operating...

  • ISD Technician

    1 week ago

    Vienna, VA, United States ALTA IT Services Full time

    ISD Technician Do you have the right skills and experience for this role Read on to find out, and make your application. Location: 100% Onsite, reporting to Vienna, VA Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Job Description: - Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software -...