Mac Desktop Engineer

3 weeks ago

San Mateo, United States LanceSoft Full time
Job Details:
Job Title: Mac Desktop Engineer
Location: Foster City, CA
Duration: 6+ Months
Schedule: Onsite in Foster City, CA

Job Description:
  • This position is part of the IT department and belongs to the Endpoint Engineering team.
  • As Mac Desktop Engineer, you will play a pivotal role in promoting the best possible employee experience and the highest levels of productivity.
  • Your responsibilities will include the evaluation, recommendation, design and engineering of products utilizing the industry's leading technologies.
  • Working within a dynamic team, you will be surrounded by exceptional peers, engaging in diverse and challenging tasks that offer ample opportunities for continuous learning and professional growth.

Key Responsibilities:
  • Design and engineer macOS systems adhering standards for optimal performance and stability
  • Develop, engineer, and evolve macOS computer policies, configurations, and workflows.
  • Diagnose advanced issues arising during the integration of macOS with third-party hardware and software, conducting root cause analyses.
  • Collaborate with cross-functional teams to deliver macOS solutions that are not only reliable and secure but can also operate seamlessly at scale.
  • Continuously analyze current processes and procedures, providing recommendations for maintenance or improvements to enhance efficiency.
  • Create comprehensive documentation, including standard operating procedures, configuration guides, and knowledge base articles, ensuring clarity for both technical and non-technical stakeholders.
  • Stay current with industry trends and advancements in macOS technologies to recommend and implement improvements.

Required Skills:
  • A minimum of 5 years of hands-on experience supporting macOS within a large enterprise environment.
  • Proficiency in administering Jamf Pro for comprehensive computer management.
  • Outstanding product and industry knowledge of macOS, demonstrating a deep understanding of its functionalities and best practices.
  • Proficiency in Bash or Python scripting for efficient automation and system customization.
  • Familiarity with software development environments and tools commonly used by software developers on macOS.
  • Ability to research and drive complex technical solutions comprising multiple technologies
  • Excellent communication skills, with the capability to articulate technical information effectively to both technical and non-technical stakeholders.
  • Must be residing locally and able to work onsite a minimum of 3 days a week, ensuring seamless collaboration with the team.

Preferred Skills:
  • Hands-on experience with ServiceNOW, demonstrating proficiency in utilizing this platform for efficient IT service management.
  • Certifications in macOS administration or Jamf 300+, highlighting a commitment to professional development and mastery of relevant technologies.
  • Experience with Google Admin MDM, showcasing proficiency in managing and optimizing mobile devices within a Google ecosystem.
  • Knowledge of DevOps practices and tools, showcasing an understanding of collaborative and automated software development processes.

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