Director of Field Services
3 weeks ago
Come join our team
We are looking to fill a Director of Field Services position, seeking an individual who can establish and maintain customer relationships, establish customer service policies and practices, provide high-level technical and product support, and supervise and develop customer success teams.
The Role
Primary responsibilities include:
- Develop and manage long-term equipment service and customer engagement programs to increase warranty attachment rates and service contract sales.
- Grow and manage a profitable aftermarket service and parts department with responsibility for generating new service contracts, managing field teams, and recommending upgrades to customers.
- Increase revenue generation through a variety of avenues including after-sale upgrades, warranty sales, service contract add-ons, and spare part sales.
- Manage teams of field service technicians and schedule retrofit, repair, modification, upgrade, and maintenance activities for automated industrial production lines.
Supervisory Responsibilities
As a leader, the successful manager will:
- Recruit, interview, hire and train departmental staff.
- Oversee the daily workflow of the department.
- Provide constructive and timely performance evaluations.
- Handle discipline and termination of employees in accordance with company policy.
Required Skills/Abilities
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Proficient in Microsoft Office Suite
Qualifications and Candidate Background
The ideal candidate will have:
- More than five years directly related team management experience in a technical manufacturing environment.
- Bachelors degree required, ideal candidates will have a strong technical background (engineering, etc.).
- Demonstrated technical proficiency, strong planning skills, and good judgment.
- Willingness to take on responsibility and provide technical direction.
- Proven ability to balance competing priorities in a complex manufacturing environment.
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