Key Account Specialist

10 hours ago

Marshfield, United States Nelson-Jameson, Inc. Full time

Job Summary: This role collaborates with Key and Outside Account Managers and Executives to provide inside support for specific Key Accounts to achieve strategic alignment, expanded product offers, and attain growth goals. They focus on strategic accounts and are vital in offering assistance across accounts, aiming to standardize products and proactively spotlight cross-plant growth, efficiency, and savings opportunities. An ideal candidate for this sales position is strategic, analytic, and forward-thinking in their approach. They deliver exceptional service across various locations, identify emerging trends, conduct data analysis, and manage operational tasks. Working with internal teams, they provide top-tier service to designated key accounts, aiming to maintain and enhance sales numbers. Expectations:Concentrate on managing and supporting assigned key accounts with proactive analytics and actions.Guarantee top-tier service and experiences to assigned customers while vigorously protecting existing business.Maintain a deep understanding of the corporate programs so as to provide suggestions to support and enhance these programs.Handling tactical and administrative sides of account management, focusing on data analysis, report creation and improvement, trend identification, and fulfilling daily customer requirements. High levels of technology adoption include Excel, dashboards, reporting criteria creation, and self-guided computer skills.Deep understanding and appreciation for customer ordering systems and involvement in the establishment of ordering efficiencies and integration of e-procurement processes.Professional communication in all channels and at all levels of interaction to display Nelson-Jameson's appreciation of our key account customers and contacts.Duties/Responsibilities:Consistent analysis of key metrics through tools such as Excel to spot trends and areas for Improvement. It also involves predicting upcoming challenges by reviewing past data and market shifts and working together with essential team members to create and implement action plans. These plans aim to modify current strategies and proactively tackle potential problems.Maintain strong customer engagement with key accounts through regular communication, addressing their needs swiftly and ensuring smooth transactions for quotes, orders, and returns. Deliver outstanding service by setting and monitoring high standards and proactively managing inventory and backorders. Collaborate with account managers to identify and mitigate risks to business relationships, either by enhancing relationships or addressing service gaps.Stay updated on corporate program changes through meetings or documentation review. Utilize your program knowledge to make suggestions for improvement and better meet customer needs. Prepare data, presentations, reports, and insights to support and participate in business reviews.Create detailed, actionable reports on account performance and customer satisfaction. Identify trends by monitoring customer behavior, market conditions, and performance metrics. Use the Opportunity Tracker to update and assist in advancing sales opportunities.Review reports and dashboards to discover standardization, cost-saving, and opportunity gaps across plants, utilizing customer feedback for continuous improvement. Employ advanced Excel skills and dashboards for streamlined data analysis and real-time insights. Commit to self-guided learning to stay abreast of new technologies and tools.Other Duties as assigned.Required Education and Experience:High School diploma or equivalent.2 years of Sales, Customer Service, or Food Manufacturing experience.Residency in the Central Time Zone is required to facilitate scheduling for customer coverage.Passion for serving customers in a timely manner.Extraordinary attention to detail.Strong organization and time management skills.Ability to multitask.Effective and professional communication skills.Proficient with ERP, CRM, Microsoft Office, and basic computer skills.Preferred Education and Experience:Bachelor's degree in Business or related field or equivalent experienceDistributor, manufacturer, or production experience working in industrial food or other sanitary manufacturing facilities.Solutions driven with a strong sense of urgency.A strong team player who can work closely with team members to provide optimized customer solutions.Previous experience with any of the following industrial product lines.Why Nelson-Jameson:Compensation: Base plus variable with a pathway to $95,000 in total compensation. Comprehensive benefits package.And so much morePhysical Requirements:The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, and talk or hear. The employee is occasionally required to stand, walk, or stoop. The employee is regularly required to sit in a vehicle for prolonged periods of time.The employee must occasionally lift and/or move up to 25#. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.Work Environment:The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. A food processing plant environment is typical in this position.Work Week:Days: Monday-Friday.The above is an overview of the position described and is not intended to be all-inclusive. To perform this job successfully, an individual must be able to satisfactorily perform each Responsibility and Duty. The qualifications, including the physical demands listed, are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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