Tier 2 - Help Desk

Job Type

Full-time

Description

Location: Guantanamo Bay Cuba

Required Clearance: TS with SCI Eligibility - can start with SECRET clearance

Certifications: 8570 IAT Level II and Computing Environment e.g. MD-100, AZ-104 or higher

Required Education: Bachelor's Degree in a related technical discipline or commensurate level of experience based on position level

Required Experience: 2-5 Years

PingWind is looking for a Tier 2 - Help Desk Technician who also knows VTC systems to work out of U.S. Naval Base Guantanamo Bay, Cuba. Successful candidate will provide call center/service desk services to both remote and walk-in customers throughout the USSOUTHCOM enterprise to assist with issues requiring resolution. Relocation, Health, Dental and Vision Insurance, shipment of household goods (unaccompanied), base housing, and access to government facilities/services are included; complete details of allowances and benefits will be provided to qualified applicants.

Responsibilities

• Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions.
• Manage network accounts, password creation and resets, resetting Common Access Card (CAC) Personal Identification Numbers (PINs), Issue, track, provide configuration and management of SIPR and NIPR Token Cards.
• Operate, and maintain a problem tracking solution that monitors and tracks the status of all submitted incidents, problems, and changes.
• Provide the services required for user account creation, management, and administration across multiple classified and unclassified environments.
• Maintain a customer-facing self-help knowledge repository for problem resolution. Monitor and respond to operating and error messages.
• Enter commands at a computer terminal and set controls on computer and peripheral devices.
• As a VTC Technician; tasked to perform a variety of electronic and technical assignments on data communications equipment and systems under general supervision.
• Able to complete VTC system troubleshooting using appropriate diagnostic equipment.
• Installs terminals, controllers, and test equipment and restores nonworking lines and/or equipment to working condition.
• Maintains liaison with outside vendors and orders circuits and/or equipment as required.
• Requires knowledge of specific modems, test equipment, and terminal configuration.
• May develop recommendations for the combined usage of data processing and telephone system hardware and software

Requirements

• TS with SCI Eligibility - can start with SECRET clearance
• Bachelor's Degree in a related technical discipline or commensurate level of experience based on position level
• 8570 IAT Level II and Computing Environment e.g. MD-100 or higher?

Preferred Qualifications

• Systems Administration or Network Engineer background a plus
• Working knowledge or experience with Cisco Unified VTC Systems to include scheduling meetings, monitor call statuses, troubleshooting connection issue

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. www.PingWind.com

Our benefits include:

• Paid Federal Holidays
• Robust Health & Dental Insurance Options
• 401k with matching
• Paid vacation and sick leave
• Continuing education assistance
• Short Term / Long Term Disability & Life Insurance
• Employee Assistance Program through Sun Life Financial EAP Guidance Resources

Veterans are encouraged to apply

Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.

PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of Covid-19 vaccination or request and receive approval for a medical or religious

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