Member Services Supervisor

2 weeks ago

Carmel, United States Carmel Clay Parks and Recreation Full time
POSITION TITLE: Member Services Supervisor (Full-Time)

DIVISION: Recreation & Facilities (R&F)

REPORTS TO: Recreation Services Manager: Member Services

FLSA STATUS: Full-Time; Non-Exempt; starting at $18.00

Purpose of Position:

The purpose of this full-time position is to deliver exemplary customer service to guests of the Monon Community Center and Carmel Clay Parks & Recreation. This position serves as the supervisor on duty and oversees the daily operations of the MCC while directly supervising Member Services Associates.

Essential Duties and Responsibilities:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
  • Monitors general operations of the MCC including group fitness classes, recreation programs, room rentals and desk operations during operating hours as the full-time supervisor on duty.
  • Responsible for opening and closing the MCC and The Waterpark.
  • Co-supervises year round and seasonal part time staff.
  • Responsible for ensuring proper adherence to cash handling policies and procedures.
  • Provides initial and on-going training, guidance, and interpretation regarding the application of procedures and standards to Member Services Associates.
  • Assists in managing part time staff schedules and makes changes as necessary.
  • Assists Member Services Associates with program registrations for recreation programs, sale of memberships, and sale of day passes.
  • Identifies technical problems related to registration software, trouble shoots as necessary and notifies management when appropriate.
  • Establish and maintain effective working relationships with other employees and all members of the general public.
  • Communicates regularly with management to understand MCC programs and operations in order to inform and train staff and answer guest inquiries.
  • Provides timely and accurate information to CCPR employees, facility users, program participants and the general public.
  • Responds to public inquiries, suggestions and complaints; facilitates resolutions in a professional manner; informs management as necessary.
  • Completes and submits appropriate paperwork, journals and reports in the required timeframe.
  • Enforces CCPR rules and regulations with staff and CCPR guests.
  • Ensures compliance with applicable codes, laws, rules, regulations, standards, policies and procedures; recommend or initiate actions necessary to correct deviations or violations.
  • Reliable attendance and timeliness to scheduled shifts while showing flexibility to trade/help with colleague's shifts on occasion.
Knowledge, Skills & Abilities:
  • Ability to work a varied schedule including days, evenings, weekends, and some holidays.
  • Ability to work while standing or walking for long periods of time.
  • Ability to effectively manage and prioritize time and processes.
  • Ability to assess varying situations, and act accordingly.
  • Ability to positively adhere to and enforce Carmel Clay Parks & Recreation policy and procedures; implement emergency plans.
  • Ability to positively promote the image of Carmel Clay Parks & Recreation.
  • Ability to establish and maintain effective working relationships with employees, guests and the general public.
  • Ability to communicate effectively orally and in writing; ability to give and understand oral and written instructions.
  • Ability to operate a personal computer utilizing word processing, spreadsheet, and recreation software applications as necessary to perform job functions.
  • Performance of essential functions may require exposure to adverse environmental conditions, such as humidity, rain, and temperature extremes.
Qualifications Required to Perform Essential Job Functions:
  • Minimum 18 years of age with high school diploma or GED.
  • One to three years customer service experience preferred.
  • Previous facility, recreation or customer service supervisory experience preferred.
  • Or any equivalent combination of education, training and experience that provides the requisite knowledge, skills and abilities for this position.
  • Minimum 2 years previous cash handling experience.
  • Must be First Aid and CPR certified within 60 days of employment.
  • Must pass a background check that encompasses national, state, and local searches, throughout employment.
  • Must pass a pre-employment drug screen.

The Carmel/Clay Board of Parks and Recreation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without unlawful discrimination on the basis of race, color, religion, national origin, gender, disability, sexual orientation, gender identity or expression, family or marital status, ancestry, age, veteran status, or any other legally protected status.

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