Patient Service Rep II

3 weeks ago

Bangor, United States Northern Light Eastern Maine Medical Center Full time

Northern Light Eastern Maine Medical Center Department: Cardiology Clinic Position is located: Northern Light Cardiology Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 7:30 AM to 4:00 PM **Position may be eligible for a $1000 bonus (minus tax) paid after the successful completion of probation period. ** (external only) Summary : The Patient Service Representative II is an advanced supporting position and is responsible for a variety of activities related to patient in-take and care. The Patient Services Representative II is generally the first point of contact for patients entering the practice. It involves all of the responsibilities of the PSR I but with a higher level of competency and experience. Activities may include but are not limited to greeting and checking in patients, verifying and updating insurance information and confirming other patient information, scheduling patient appointments, answering phones, updating demographic information, processing referrals, payment collection and posting, charge entry, chart preparation and other duties as assigned with a minimum of support. The PSR may work with a fair amount of independence and serve as a resource to the PSR I. Responsibilities : Demonstrates effective and courteous communication skills with customers, physicians, practice staff, and other hospital staff. Communicates in a way that conveys understanding and respect to a diverse patient and work population. Answers all calls promptly and courteously. Responds to and resolves issues promptly through effective communication. Uses appropriate chain of command. Provides feedback in a constructive manner. Demonstrates problem-solving skills by responding to and resolving issues promptly. Maintains adaptability in work schedule to meet patient/departmental needs. Develops and maintains positive working relationships. Acts as a resource to coworkers. Confirms patient identity by using the full name. Participates in problem-solving groups as requested. Gives instructions and directions in a clear, understandable manner. Handles patient/family situations that have been escalated to the PSR II in a calm, courteous, and professional demeanor. Attends all practice staff meetings. Greets patients and has them sign appropriate forms/consents. Verifies and updates demographic/insurance information on all encounter forms and systems per protocol. Demonstrates mastery of appropriate practice software and registration tool protocols. Schedules tests, procedures, and referral appointments with scheduling centers, agencies, and/or other provider groups. Retrieves and processes messages per protocol. May assist with orientating and training new and established employees as assigned. May provide coverage in other areas. Effectively covers other support positions (e.g., switchboard, insurance referrals, scheduler), if appropriate. Takes ownership for determining customer needs and offers assistance. Interacts with other Northern Light Health functions with confidence, courtesy, and professionalism. Assists the practice manager in organizing, coordinating, and implementing projects. Collects and compiles statistical data to assist the practice manager as required. Schedules outpatient testing per orders/referral process. Recognizes problems and offers constructive solutions. Performs other duties as assigned by practice leadership. Maintains documented evidence of continuing education. Works safely and follows all safety policies; reports incidents or hazards immediately. Follows all hand hygiene protocols. Strong knowledge of departmental policies, procedures, and workflows. Education Required High School Diploma/General Educational Development (GED) Working Conditions Potential exposure to abusive and/or aggressive people. Work with computers, typing, reading, or writing. Lifting, moving, and loading 20 to 30 pounds. Prolonged periods of sitting, standing, and walking. #J-18808-Ljbffr

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