Senior Technology Product Manager
4 weeks ago
Requires in-depth, conceptual and practical knowledge of theories, principles and concepts and applies general knowledge of business and industry practices within technology product management. Understands key business drivers and builds knowledge of the company, processes and customers. Under a limited level of guidance, responsible for solving moderately complex problems following established policies and procedures. Responsible for product management and execution of growth plans for a technology product, product family or segment. Contributes to and improves technology products through compiling and evaluating research on online/digital product requirements, identifies enhancements to current features and functionality based on expertise in both marketing/product management and online/digital media. Interfaces with engineers, designers, suppliers and customers to develop online/digital media product requirements and specifications. Uses developed analytical skills to contribute to various aspects of the line of business in support of the organization’s goals and market needs which may include marketing strategies, marketing programs and tools, competitive analyses, market assessment, and product planning. Plans own work, and adjusts efforts to meet goals. Supports the achievement of goals through own personal efforts.
Essential Duties And Responsibilities
Delivers all customer and shareholder outcomes, near-term and long-term, for CCH Axcess Audit solution set, including revenues, sales, retention and net promoter score
Defines and delivers a strategically aligned, compelling customer experience. Works cross-functionally to ensure alignment and delivery of requirements.
Develops and maintains multi-year roadmaps for assigned products in the solution set, including addition of new solutions as well as harvesting and rationalizing the portfolio
Develops business cases to help prioritize investments within the solution set
Identifies and tests new product innovation concepts to maintain a healthy solution pipeline
Conducts market assessment and partners with other functions, including marketing, sales, business development, etc. to quantify market potential
Conducts build/buy/partner assessments and makes recommendations
Spends time in field with customers and prospects to understand current and future needs.
Gathers and communicates market, competitor and customer insights, including via direct observation.
Creates competitive responses, when appropriate.
Manages business relationships with business partners
Develops pricing models for new solutions, including for all product variations and bundles
Defines target audiences for marketing messages, and associated value propositions for each audience group for offering groups
Works across the organization to ensure product, operational, customer and sales readiness prior to any release or change
Tracks and reports on performance for xxx offerings
Analyzes performance of solutions to identify and pursue opportunities to enhance customer and shareholder outcomes
Other Duties
Performs other duties as assigned by supervisor.
Job Qualifications
Education:
Bachelor’s degree from an accredited university, or equivalent experience
Graduate degree in a business-related field preferred, especially MBA
Experience:
Minimum 3 years in product management for software products
Experience in product management of a complex product portfolio preferred
Experience in product management of B2B enterprise software products preferred
Other Knowledge, Skills, Abilities or Certifications:
Commercial mindset
Business and financial acumen
Qualitative and quantitative market research
Effective communication – verbal and written
Influencing
Collaboration
Planning and prioritization
Solution orientation
Analyzing and synthesizing information
Track record of launching innovative solution through deep customer empathy
Commitment to continuous improvement and challenging status quo
Ability to effectively pivot between strategic and tactical activities
Deliver results in times of opportunities and adversities
Nimble, quick to respond and adjust
Focus on customer satisfaction and continuous improvement
Holds themselves and others accountable
Ability to interact, communicate with and influence c-level executives
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