Project Manager

Project Manager Project Managers oversee field production activities for commercial and residential restoration projects, ensuring tasks such as drying, demolition, and restoration are completed properly. They supervise technicians, inspect work, prepare and review documentation (notes, photos, reports), and communicate processes and next steps to customers. The role requires strong technical skills, customer service abilities, and the capacity to handle challenging situations. Project Managers may assist Estimators or create estimates in Xactimate following company and IICRC standards. A basic construction background, including knowledge of building materials affected by water, fire, smoke, or wind damage, is required. The role contributes to client satisfaction and the company's growth. Job Responsibilities: Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site Completes assigned jobs according to company processes, maintains quality control within the budget of each job May perform daily monitoring on active residential and/or commercial jobs and communicates with customers. Maintains records of personnel and resources used on projects and communicates all billable events to others. May be responsible for creation of estimates in applicable software Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job Document / review loss with clear and descriptive job photos and upload into operating system/software May write mitigation and reconstruction estimates using Xactimate Communicates conversations and key information on the job using the notes feature in required software Estimates using carrier audit standards and manages the estimate based on feedback from client and customer Explains drying process and next steps to resolution in person to customers using printed materials as a guide Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary. Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies May train new technicians or key operational team members Job Requirements: High school graduate or equivalent, college degree preferred. Strong knowledge of insurance restoration and or construction industry Valid Driver's License and satisfactory driving record Able to work independently or work with/lead a team Exhibit professionalism, maturity, and the willingness to serve the customer Experience managing teams of 2 or more Experience with entering data using a tablet or mobile phone Strong verbal and written and communication skills Strong problem solving and customer service skills Must be able to prioritize activities and meet deadlines Working on-call schedule is required Certifications preferred: ASD Applied Structural Drying Technician FSRT Fire & Smoke Restoration Technician OCT Odor Control Technician WRT Water Damage Restoration Technician Physical Demands and Working Conditions: The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required. Express or exchange ideas with others and receive and act on detailed information given. For safety reasons, respirators, which are used in certain situations, must be able to seal to your face. Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. Compensation: $75,000.00 - $100,000.00 per year Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals.