Bilingual English/Spanish Customer Service Representative

1 week ago


California, United States Transdev Full time

Bilingual English/Spanish Customer Service Representative Transdev in Oakland, California is hiring a Bilingual English/Spanish Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer-service oriented people who are dedicated to safety. Benefits Competitive compensation package of minimum $21.50/hour Maximum $30.09/hour Vacation: minimum of two weeks Paid time off: maximum 4 days Sick days: maximum 8 days Holidays: 11 holidays 401(k) retirement plan, medical, dental, vision, life insurance, short-term disability, voluntary long-term disability Other standard benefits may vary depending on location policy; the above represents the standard Corporate Policy Responsibilities Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor Comprehensive understanding of policies and procedures Meet or exceed established performance requirements Document trip authorizations and details including transportation type, pickup times, appointment times and addresses Other duties as required Qualifications High School Diploma, GED or equivalent Computer literate Excellent customer service skills Ability to operate standard telephone system Subject to a DOT drug testing and physical if applicable; DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason Physical Requirements Work outside in varying temperature, weather, and humidity conditions; 100% of the job is performed outside, work alone and in remote locations Sit for extended periods up to 68 hours per day; frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. #J-18808-Ljbffr



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