Food Server

3 months ago

Greensburg, United States Live! Casino Pittsburgh Full time

Overview:

Function (Scope and Main Purpose of Job)

Responsible for greeting guests and providing prompt, accurate and courteous service.

Responsibilities:

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

  • Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
  • Alert Management of any service and/or safety issues.
  • Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
  • Inputs and controls ordering through register during each transaction maintaining accountability as well as receipts to guests for all beverages served.
  • Responsible for all bank and cash handling procedures and variance policies.
  • Carrying a tray of beverage and food offerings throughout the restaurant/bar.
  • Serving and replenishing, as requested.
  • Maintaining cleanliness of work and guest areas at all times including removing empty glasses/bottles and cleaning ashtrays.
  • Abiding with all federal, state and corporate liquor regulations pertaining to alcoholic beverage service and intoxicated guests.
  • Performing additional duties as assigned.
  • Understands all PLCB regulations.
  • Ensures compliance with all federal and state gaming regulations.
  • Abides by company and department specific appearance standards.


Qualifications:

Job Requirements (skills, knowledge, and abilities)

  • Ability to communicate effectively with others; understands and complies with all Company and departmental rules and regulations.
  • Must be RAMP certified.
  • Ability to withstand physical demands, such as standing and walking briskly for extended periods of time; pushing, pulling stooping, bending and squatting continuously throughout shift; able to lift and carry 30 pounds, unassisted, for extended periods of time.
  • Able to work entire shift, in full costume, without accommodations.
  • Must have thorough knowledge of approved Responsible Gaming Program.

Educational Requirements

  • High school diploma, GED or equivalent employment in related position is preferred.

Physical Requirements

  • 24/7 operation requiring extended hours and the ability and willingness meet the applicants schedules when needed.
  • Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
  • Handling, carrying or lifting items weighing up to 30 pounds.
  • Must be able to work in a smoke-filled environment.
  • Ability to stand for long periods of times without sitting or leaning.
  • Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels.
  • Use of going up and down 31 stairs multiple times per day and elevators

Working Conditions

  • 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You may occasionally work in an environment where smoking is allowed.

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