Hugo's Food Server

1 week ago

Des Plaines, United States Rivers Casino Full time
Position Summary:

The Waitstaff serves food and beverages food and beverages to customers in a friendly, efficient, and professional manner and ensures a positive experience for all customers. Each Waitstaff employee is responsible for ensuring the successful delivery of the Gibsons Restaurant Group's philosophy, which is based upon three distinct core beliefs: Hospitality, Quality and Value.

Essential Duties and Responsibilities:

  • Serve customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice and remembering that "the customer is always right"
  • Perform dining room set-up, running side work and closing duties.
  • Have extensive knowledge of the restaurant's menu and wine list, including daily specials.
  • Check identification to ensure customers meet minimum age requirements for consuming alcoholic beverages.
  • Participate in table and dining room clean up.
  • Compute customer checks, operate the POS system and accept payments.
  • Accurately report tips for each shift.
  • Maintain dining room safety and sanitation standards.
  • Be aware of potential hazards, which could cause, but are not limited to, slipping, tripping, falling or burns.
  • Arrive for each shift on time and in full uniform.
  • Attend all pre-shift meetings ready to "listen and learn" and share ideas.
  • Avoid leaving work area during peak periods.
  • Take breaks only when approved by the General Manager or Manager.
  • Keep a clean and professional appearance at all times.
  • Must pass general information and departmental tests.
  • May perform other duties as assigned.
Qualifications:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skills and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
  • High school diploma or GED preferred
  • Six months to one year experience serving in a restaurant preferred; or a combination of education and experience.
Skills:
  • Ability to effectively communicate verbally with customers and other staff in fast-paced environment.
  • Ability to do basic math.
  • Ability to follow instructions and procedures.
  • Must be of legal age to serve alcohol.
  • Must have strong customer service skills and be able to maintain poise and positive personality when under pressure.

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