Customer Service Representative

2 weeks ago

Oak Creek, United States Lendmark Financial Services, LLC Full time

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

SUMMARY:

The purpose of this program is to develop future branch managers to fill openings as a result of growth, acquisition and turnover. The training program consists of two phases. Upon completion of Phase I, Trainees must be willing to relocate. A signed commitment is required.

MAJOR DUTIES/RESPONSIBILITIES:

Phase I :

Consists of learning the basics of the consumer finance industry, this will include all phases of the branch operation. During Phase I, Trainees are expected to learn the following competencies:

  • Consumer finance basics,  Credit and non-credit products, Fundamentals of credit extension, Collection basics and account servicing, Bankruptcy basics, Providing client service, Internal and external business development including Sales 

In addition to learning the competencies listed above, Trainees are expected to be a fully contributing individual producer on the branch team. This consists of generating a requisite number of loans monthly, servicing an assigned portion of the branch’s consumer loan portfolio to protect Lendmark investment against potential losses, meet all state licensing requirements regarding the sale of Lendmark’s available non-credit products, develop business relationships with merchants and establish a financing program with a requisite number of merchants each month and complete independent study requirements associated with the Manager Training Program. 

After completion of all self-study assignments, review of individual production requirements, Trainees may be considered for acceptance into Phase II.

BASIC REQUIREMENTS:

  • High School Diploma/GED required, college degree preferred

  • No more than 2 years consumer finance industry work experience.

  • Applicants MUST be able to relocate within 45 miles or surrounding 4 to 6 branch locations and have the availability to travel overnight

  • Extended periods of overnight travel may be required

  • Must have excellent written and verbal communication skills

  • Must be competent in Microsoft Office, especially Microsoft Word, Excel, PowerPoint, and Outlook/Office 365

  • Must be familiar with Windows operating systems, web-based applications and internet protocol

INTERNAL CANDIDATES ONLY

  • Applicants MUST submit a separate written request for acceptance into this program.

  • Internal Candidates must have EE rating on last Performance Evaluation – No exceptions

PREFERRED/DESIRED QUALIFICATIONS:

  • College degree

  • Industry-related experience

  • Bilingual, Spanish/English

  • Ability to relocate

COMPENSATION:

The salary range for this position is $20.00 - $25.00 per hour, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.

This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORKING CONDITIONS:

  • Normal office environment

  • Ability to travel, occasionally overnight

If you are interested in a fast paced, high growth, team oriented and great culture environment, youll enjoy a career with us

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