Senior IT Support Specialist

** Senior IT Support Specialist**

* Posted: November 14, 2021

Humacyte, Inc. is proud to be a vaccinated workplace where all employees are expected to be fully vaccinated against COVID-19. Proof of full vaccination is required before beginning work on-site. Humacyte will provide accommodations as required by law.

Humacyte, Inc. is bringing to market a once in a generation scientific technology platform, bioengineering readily available and universally implantable product opportunities focused on improving lives of patients and transforming the practice of medicine. Located in Durham, NC, the company develops and manufactures acellular tissues for the treatment of diseases and conditions across a wide range of therapeutic areas. The companys innovative technology supports tissue repair, reconstruction, and replacement while overcoming limitations in existing standards of care. Initially developing a portfolio of human acellular vessels (HAVs), to target multiple vascular markets including trauma, arteriovenous access for hemodialysis, peripheral arterial disease, and coronary artery bypass grafting. Humacyte is focused on the development of future markets such as pediatric heart surgery, delivery of cellular therapies, and multiple other novel cell and tissue systems.

We are looking for additional colleagues to continue to build our expanding team. Candidates will be expected to work both independently and collaboratively as part of the Humacyte organization. Applicants must be highly self-motivated, with solid communication skills, and demonstrates the ability to work in a team environment and lead other professionals and peers.

**Position Background:**

The Senior IT Support Specialist is responsible for administering and supporting our corporate systems and infrastructure. You will work closely with the Associate Director of IT to help as well as help to maintain local and wide area infrastructure including servers, network operating systems, applications and connected hardware and peripherals. They will participate in departmental and cross-departmental projects to contribute to implementation and operational decisions and tasks.

This position reports to *Associate Director, Information Technology*

**Remote Work Designation**: Not Remote

**Major Accountabilities:**

* Nurture dependable IT infrastructure and networking thats always up and running

* Interact with IT team members to assist in troubleshooting, identify root cause, and provide technical support on items ranging from simple to complex when needed

* Fully support networks and in house servers

* Ensure network security and connectivity

* Working knowledge of virtualization, VMWare, or equivalent

* Understand network and server protocols and have knowledge on how to troubleshoot accordingly

* Use systems and diagnostic tools to troubleshoot issues of advanced-level scope

* Communicate issues effectively to end-users, technical experts, and management

* Maintain proper tracking of incident resolution for reference and management reporting

* Manage software and OS updates through Microsoft WSUS services

* Providing system maintenance on locally hosted and cloud applications

* Maintain accurate documentation of all procedures regarding end-user device support and operations

* Expert level knowledge of systems and networking software, hardware, and networking protocols and ability to translate that knowledge into effective actions and implementation for end-users

* Assist with the maintenance and management of the phone system, including user provisioning and VoIP configuration and troubleshooting

* Take part in the creation and maintenance of knowledge base.

* Maintain tact and composure in stressful situations; communicate effectively and work cooperatively with other staff members and customers of technical services; and establish and maintain effective working relationships with management, team members, other staff, and customers

* Maintain regular communication with the end-user customer until the project/problem/task is resolved

* Ensures Humacyte or other required trainings/certifications are up to date

* Other duties, as assigned

**Special Competencies:**

* A sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level

* Business acumen and ability to develop short and long-term strategic business plans

* Solid communication skills (written/verbal) that demonstrate understanding of complex technical details, clarity of thought, and the ability to understand users and their needs

* Good interpersonal skills, with a demonstrated ability to work collaboratively across the organization

* Outstanding communication skills, both written and verbal in English, with the ability to create rapport with clients, delivering a high level of customer service. The ability to communicate effectively face to face and in writing with people at various levels in an organization

**General Competencies****:**

* Able to communicate effectively in English, both verbally and in writing

* Possess a positive roll-up-the-sleeves attitude and optimistic outlook

* Represents the organization in a positive and professional manner

* Strong ability to work in a fast-paced team environment with fluctuating priorities, and collaborate effectively with others

* Excellent organizational and time management skills with ability to set own priorities in a timely manner

* High degree of flexibility and adaptability

* Basic computer skills required, such as knowledge of MS Word, Excel, PowerPoint, and Outlook

* Must be able to work as needed to meet tight deadlines and at peak periods

* Self-motivated and organized critical thinker with solid interpersonal and business communication skills

* Demonstrated ability to work in a cross functional team

* Adheres to company and facility specific policies and procedures, including SOP, training and meeting requirements

* Always observe safety precautions and regulations in all areas where duties are performed

* Responsible for reporting all safety hazards and potential unsafe working conditions

* Reports to work on time and as scheduled

**QUALIFICATIONS:**

* A Minimum of an Associates Degree in computer information technology, computer technology Integration, networking technology, or related curriculum, required. Bachelors preferred

* 5-8 years experience in IT Support, Security Administration or Systems Administration in a professional environment, configuring and supporting virtual and physical servers, switches, software, network connectivity, computers, and operating systems, required

* Strong customer service focus and interpersonal skills is a must

* Experience in scripting is a Plus

**Perks:**

* Stock Options

* 401k Plan with 4% Match and no Vesting Schedule

* Medical, Vision and Dental Plans

* Company Paid Long Term/Short Term Disability

* Company Paid Life Insurance

* 23 Days Paid Time Off (PTO)

* 10 Company Designated Holidays + 2 Floating Holidays

* Paid Parental Leave Policies

***Please note, Humacyte does not provide sponsorship at this time.***

* San Francisco, California

* November 10, 2021