Corporate Care Agent

4 weeks ago

Dallas, United States Likewize Full time
Job Description:

Likewize is searching for Customer Support Representatives to join our team at our global Headquarters in Southlake, Texas.

In this role, you will assist customers by explaining insurance program details, troubleshooting issues during the claims process, managing assigned tickets and working with internal departments in order to expedite resolution and deliver an exceptional customer care experience. Customer Support Representatives work within the Center of Excellence Call Center Help desk environment.

Initial training will take place from Monday through Friday, 8AM to 5PM for the first two weeks, followed by a transition to a 4-day, 10-hour work schedule from Sunday to Wednesday. You will be trained to be fully proficient in this role, learn our industry, and provide an exceptional customer experience.

Your day-day-responsibilities include but are not limited to:
  • Demonstrate high level communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
  • Be knowledgeable of resource materials in order to provide information on client inquires.
  • Use knowledge based system and other tools to deliver information or solutions to customers.
  • Apply understanding and knowledge of information systems products and services to assist customers on insurance claim matters
  • Recognize research, isolate and resolve issues during the claims process.
  • Manage and solve assigned tickets.
  • Recognize claim issues that should be escalated to supporting internal teams and correctly direct the issues for resolution following established protocols.
  • Use courtesy, tact and discretion in all communications with customers in order to provide first call resolution.
  • Report, track, and escalate issues through appropriate channels in a timely manner.
  • Performs other duties as assigned.
If you are who we are looking for, you will have the following education, skills and/or experience.
  • Able to utilize various online tools consecutively
  • Typing skills - 35 plus words a min.
  • Ability to identify, analyze, diagnosis and resolve issues
  • Strong technical/troubleshooting ability.
  • Communication -- Demonstrates strong verbal, written, and listening skills.
  • Professionalism -- Exhibits a strong work ethic, actively works towards excellence.
  • Must meet quality, productivity & attendance metrics.
  • High level of experience (as a user) with Tablet / Smartphone Apps and Web-based Applications a plus.
  • 2+ years of customer service / help desk experience required.
  • 2+ years of technical support for web, tablet and/or mobile applications (preferred).
  • Detail orientated.


Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.

  • Long Term Care Products Position

    1 week ago

    Dallas, United States Claudia Salas - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Long Term Care Products Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...

  • Long Term Care Products Position

    7 days ago

    Dallas, United States Claudia Salas - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Long Term Care Products Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Long Term Care Products Position

    7 days ago

    Dallas, United States Claudia Salas - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Long Term Care Products Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Long Term Care Products Position

    1 week ago

    Dallas, United States Claudia Salas - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Long Term Care Products Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...

  • Long Term Care Products Position

    6 days ago

    Dallas, United States Claudia Salas - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Claudia Salas - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...

  • Long Term Care Products Position

    1 week ago

    Dallas, United States Claudia Salas - State Farm Agent Full time

    Position Overview Do you have aspirations to run your own business? If so, you may want to consider working in the office of Claudia Salas - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to...

  • Long Term Care Products Position

    1 week ago

    Dallas, United States Claudia Salas - State Farm Agent Full time

    Position OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Claudia Salas - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote...

  • Customer Care Agent

    2 days ago

    Dallas, United States CMG Services LLC Full time

    Job DescriptionJob DescriptionDescription:Joining Corey Construction as a Customer Care Agent isn’t just about fulfilling a role: its about embarking on a journey of personal and professional growth while being a crucial part of our mission to provide top-tier service in the roofing industry. Here what’s in it for you:1. Opportunities for Advancement: At...

  • Life Insurance Sales Agent

    7 days ago

    Dallas, United States The Meza Agency Full time

    Job DescriptionJob DescriptionCompensation: Start $1k-$5k a month – Grow to $10k -$15kSchedule: Personal choiceLocation: Hybrid/ Work from anywhere!!!Work/Life BalanceTake back your life and secure your future!The finance industry makes more millionaires than any other industry in the World!We are looking for new INDEPENDENT LIFE INSURANCE AGENTS who are...

  • Care Navigator

    7 days ago

    Dallas, United States Cecelia Health Full time

    Who We Are: Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled, our integrated care approach...

  • Care Navigator

    7 days ago

    Dallas, United States Cecelia Health Full time

    Job DescriptionJob DescriptionWho We Are:Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled,...

  • Reservations Agent

    2 weeks ago

    Dallas, United States The Joule Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Reservations Agent

    2 weeks ago

    Dallas, United States The Joule Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    1 month ago

    Dallas, United States FAIRMONT Full time

    **Company Description** Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. -...

  • Reservations Sales Agent

    2 weeks ago

    Dallas, United States Thompson Dallas Full time

    Join us for this incredible opportunity to be part of our Rooms team as a Reservations Agent at Thompson Dallas conveniently located in downtown Dallas, by the Akard Street stop of the DART train. Not only will you be part of a rock-start team, but you'll get to be part of a company that earned the 16 th spot on Fortune's 100 Best Companies to Work for in...

  • Corporate HR

    5 days ago

    Dallas, Texas, United States Surf Search Full time

    Title: Corporate HR and Recruiting Director Location:Hybrid role – but must live or be willing to relocate to either Dallas or Phoenix: 25% remote work / 50% travel / 25% in office. HR & Recruiting Director needed for a fast-growing multi-state & site specialty healthcare company to build and support both Corp. offices & site level operations across 5...

  • Insurance Agent

    1 week ago

    Dallas, United States My Insurance and Retirement Full time

    Part-Time or Full-Time non-captive insurance and benefits sales. One of the fastest growing and highest paying IMOs is seeking positive and driven insurance sales agents in the DFW area. Must have a life license (or willing to get licensed soon.) Strong knowledge of IULs and annuities very helpful but not required. Very thorough training is provided for you....

  • Real Estate Agent

    1 week ago

    Dallas, United States Divvy Homes Full time

    At Divvy Homes, we're building an on-ramp to homeownership - one that's more flexible, more affordable, and an all-around better fit for today's American family - and it's working. Recognized as Time 100's most influential companies of 2022 and a Great Place to Work, Divvy strives to build a team that can uphold our mission. Please note: this is a 1099...

  • Corporate Marketing Director

    1 month ago

    Dallas, United States Ryan Building Group, Inc. Full time

    Job DescriptionJob DescriptionDescription:National Home Builder is seeking a dynamic Corporate Marketing Director with extensive knowledge and experience in home building. The ideal candidate will have the opportunity to grow and impact each Divisions’ Marketing departments. The role is responsible for the overall performance of companies’ marketing...

  • Corporate Marketing Director

    2 days ago

    Dallas, United States Ryan Building Group, Inc. Full time

    Job DescriptionJob DescriptionDescription:National Home Builder is seeking a dynamic Corporate Marketing Director with extensive knowledge and experience in home building. The ideal candidate will have the opportunity to grow and impact each Divisions’ Marketing departments. The role is responsible for the overall performance of companies’ marketing...