Chargeback Specialist

Position Summary:

Specialist position in the Chargeback Department. This position will make sure that all Chargebacks are processed correctly and on time according to Chargeback Department policies

Essential Job Functions:

• Title: Job Description - Chargeback Specialist.
• Review and post claims
• Audit claim creation for accuracy
• Edit assignment numbers on the AR aging relating to deductions, credits or repayments
• Monthly report of repayments received
• Manage Freight Violations log
• Train new hires - Backup
• Point of contact for questions, issues, research requested by internal Collections department
• SAP testing
• Monthly assignment reconciliation
• Ensure damage credits are being handled by each A/R clerk
• Review and add remarks to Weekly Amazon Claim Status report
• Commissions (monthly): Calculate commissions, submit invoices for approval, create commission accrual
  claims
• Penalty accrual (monthly): Audit claims for blank category or claim reason coding and create true up claims for
  accrual
• Journal entry & Schedule for Spoils reserve
• Follow up with Operations/Customer Operations for approval of outstanding claims
• Impose claim escalation policy
• Escalate, suggest resolution, and manage ongoing customer issues needing resolution
• Innovate or suggest department process/procedure improvements or changes
• One on one meetings with A/R clerks to go over workload and progress
• Create and/or update Standard Operating Procedure's documents
• Create and manage tasks on ClickUp

Position Requirements:

• SAP experience preferred
• Intermediate Excel
• High school diploma is required
• Some college education (especially accounting) preferred
• Must be detail oriented and able to work in a fast-paced, high-volume environment in an efficient manner
• Positive attitude and willingness to learn
• Good communicator, not afraid to ask questions, follow up and problem solve
• Good verbal & written communication skills (Writing sample will be required)
• Must be a team player and willing to assist other team members and various departments
• Must be able to recognize and meet deadlines and volume goals (must be results oriented)
• Must be able to work independently with minimal supervision
• Must be able to research, problem solve and identify solutions
• Ability to multitask and appropriately prioritize

Pay Range: $25/hr

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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