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Customer Service Representative

3 months ago

Fort Washington, United States Veta Virtual Inc. Full time

Veta Virtual is a fast-growing start-up revolutionizing the virtual receptionist landscape. We offer customized services to businesses of all sizes, addressing phone call management challenges with seamless and efficient communication. We're constantly seeking motivated individuals who share our passion for learning and growth. Role Summary As a Virtual Receptionist, you'll enhance customer experiences by managing clients' calls and appointments with professionalism and care. Your exceptional communication skills will help you address callers' needs effectively. You'll also coordinate appointments, calendars, and schedules, ensuring accuracy and efficiency. Join our vibrant, collaborative team and enjoy the flexibility of working from home. Responsibilities Answering calls professionally for various businesses and professionals Accurately taking messages and delivering them promptly Booking appointments using software like Calendly Transferring calls following protocols Addressing callers' needs professionally Building strong relationships with clients Collaborating to improve service quality Requirements Minimum 2-3 years of experience in a similar role Exceptional communication skills Proficient in English and computer software Quiet work environment and proper equipment Stable internet connection and minimum 50 WPM typing speed Availability for a 9-hour shift between 9AM-9PM EST, Mon-Fri Fully paid trial and training period Work-from-home flexibility Competitive pay ($900-$1200 USD base pay per month based on experience) Monthly performance and attendance bonus ($100-200 USD) 20 paid days off per year after probation Friendly, supportive team environment Opportunities for professional growth (everyone started as a receptionist) #J-18808-Ljbffr