PT - Spa Massage Therapist - Hilton Phoenix Resort at the Peak

2 weeks ago

Phoenix, United States Crescent Hotels and Resorts Full time

**Description****The Hilton Phoenix Resort at the Peak is looking for a PT - Spa Massage Therapist to join our amazing Tocasierra Spa Team******Hours: including weekends and holidays********Summary of Benefits****Team Member and Family Room Discounts for both Crescent Hotels and Resort and HiltonFlexible SchedulesCareer Growth & DevelopmentInsurance Benefit Available for both Full Time and Part Time Team Members401k Plan and Company Match ProgramVacation Pay / Sick Pay – Full Time and Part Time Team MembersHoliday Pay – Full Time Team MembersAmazing Recognition Programs/Giving Back – Community OutreachTrip Reduction Program – Resort off a Main Bus LineTuition Reimbursement$2.00 – Team Member Lunch Program$300 Referral Program**A Massage Therapist takes part in servicing our guests around our beautiful Resort. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing and are looking for great benefits, please join our Amazing Team****The Massage Therapist is responsible for upholding “value added” reputation by providing impeccable service to all of our Resort Spa Guests. Massage Therapist’s are technically trained to a superior level and are exceptionally sensitive to guest needs treating all Resort Spa Guests as though they were a personal guest and acting as a spa role model, a team player and treats all fellow Team Members with dignity and respect and works to continuously to improve our spa system of service and quality. The Massage Therapist is expected to direct all service efforts towards guest satisfaction, the achievement/maintenance of company standards and profit maximization.****REQUIRED SKILLS AND ABILITIES:**Must have the ability to communicate in English. Maintain a professional appearance and manner at all times. Can communicate well with guests. Identifies and resolves problems in a timely manner. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to establish and maintain effective working relationships with associates, customers and patrons.**Certifications Required:**Local and/or State Certification or License**PERFORMANCE STANDARDS**Customer Satisfaction:Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.Work Habits:In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.Safety & Security:The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.**NOTE** :This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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