Public Safety Comm Officer II
2 weeks ago
Job Summary:
Receives emergency and non-emergency telephone calls from staff & the public for Public Safety services; determines the nature of the call and the resources necessary to respond. Monitors Public Safety radio communications; maintains contact with Public Safety units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide activities affecting SMH. Dispatches Public Safety Officers to security issues concerning patients, visitors, personnel, and property. Monitors video surveillance cameras and/or alarms for SMH Main Campus & offsite Ambulatory facilities to identify suspicious activity. Updates and maintains electronic records and logs of data pertaining to calls and activities. Controls access to and egress from sensitive areas. Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency. Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel. May assist with the training of new communications personnel. Demonstrates customer service excellence.
- Require the following IAHSS Certifications within the designated timeframe:
- Certified Healthcare Security Officer (CHSO) within ninety (90) days from hire/promotion date.
- Certified Advanced Healthcare Security Officer (CAHSO) within thirty (30) days from date CHSO is obtained.
- Association of Public-Safety Communications Officials (APCO) certification within six (6) months from date of hire and maintained active throughout employment.
Note: Maintaining active status of lower-level certifications will not be required once higher-level certification has been obtained.
- Require a favorable driving record and background check.
- Require flexibility in work schedule with the ability to work on other shifts when needed.
- Prefer prior security experience.
- Prefer the ability to maintain a professional, confident demeanor in stressful situations.
- Prefer proficiency with Windows based operating systems.
- Prefer the ability to perform duties independently and with good judgment.
- Prefer demonstrated exceptional verbal and written communication skills.
HS EQ: High School Diploma, GED or Certificate
Required License and Certs:
Preferred License and Certs:
CDSL: Class 'D' Security License
CGSL: Class 'G' Armed Security Lic
FDL: Valid Driver's License
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