Lead Patient Access Rep
2 months ago
The Lead Patient Access Rep coordinates and oversees patient access staff and functions, while maintaining an advanced level of skills and expertise. Arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures. Troubleshoots and resolves issues as they arise. Functions as a role model and resource to staff.
Responsibilities
- Oversees and coordinates the daily operations of the patient access department, ensures work is complete, and troubleshoots and resolves issues as they occur. Demonstrates advanced level of expertise, strong leadership and collaborative skills in dealing with staff and members of the healthcare team. Provides input for coaching, training, hiring, counseling and performance assessment processes.
- Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patient's name, chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments.
- Ensures that each account is billable, and if necessary, pre-certification requirements are met. Contacts physician's offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures. Explains hospital polices regarding payment of service, collects payments and issues receipts. Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back). Verifies insurance coverage and eligibility. Ensures that each patient receives an identification bracelet upon admission.
- Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional. Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.
- Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.
- Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.
Required Qualifications:
- Two years of admitting office and/or PBX operator experience
- High School Diploma or Equivalent
- Basic Understanding of Medical Terminology
- Excellent written and verbal communication skills in English
- Strong time management skills
- Ability to multitask and maintain a work pace appropriate to workload
- Computer literacy and proficiency
- Must demonstrate customer service skills appropriate to the job
- Bilingual skills to communicate effectively with patients and families
- Previous leadership experience
Pay Rate: Min - $19.10 | Max - $26.30
About Us
As an acute care, 50-bed community hospital, Norwalk Community Hospital provide quality healthcare to the Norwalk and surrounding communities. This includes our 24/7 emergency department and more than a dozen specialties, including pulmonary, gastrointestinal, cardiology, internal medicine, orthopedics, surgical services and more.
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