Lead Patient Access Rep

1 month ago

Norwalk, United States Prospect Medical Holdings Full time
Job Description

The Lead Patient Access Rep coordinates and oversees patient access staff and functions, while maintaining an advanced level of skills and expertise. Arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures. Troubleshoots and resolves issues as they arise. Functions as a role model and resource to staff.

Responsibilities

  • Oversees and coordinates the daily operations of the patient access department, ensures work is complete, and troubleshoots and resolves issues as they occur. Demonstrates advanced level of expertise, strong leadership and collaborative skills in dealing with staff and members of the healthcare team. Provides input for coaching, training, hiring, counseling and performance assessment processes.
  • Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patient's name, chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments.
  • Ensures that each account is billable, and if necessary, pre-certification requirements are met. Contacts physician's offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures. Explains hospital polices regarding payment of service, collects payments and issues receipts. Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back). Verifies insurance coverage and eligibility. Ensures that each patient receives an identification bracelet upon admission.
  • Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional. Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.
  • Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.
  • Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.
Qualifications

Required Qualifications:
  • Two years of admitting office and/or PBX operator experience
  • High School Diploma or Equivalent
  • Basic Understanding of Medical Terminology
  • Excellent written and verbal communication skills in English
  • Strong time management skills
  • Ability to multitask and maintain a work pace appropriate to workload
  • Computer literacy and proficiency
  • Must demonstrate customer service skills appropriate to the job
Preferred Qualifications:
  • Bilingual skills to communicate effectively with patients and families
  • Previous leadership experience

Pay Rate: Min - $19.10 | Max - $26.30

About Us

As an acute care, 50-bed community hospital, Norwalk Community Hospital provide quality healthcare to the Norwalk and surrounding communities. This includes our 24/7 emergency department and more than a dozen specialties, including pulmonary, gastrointestinal, cardiology, internal medicine, orthopedics, surgical services and more.

  • Patient Access Rep I

    3 months ago

    Norwalk, United States Fisher-Titus Health Full time

    Caring For the Community You Love Choose a career to make a difference in people's lives every day, choose Fisher-Titus!Perks of working at Fisher-Titus:Hours of Work- PRN - Hospital Clinics Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!Shift, Weekend & PRN differentialAbout...

  • Patient Access Rep I

    1 month ago

    Norwalk, United States Fisher-Titus Health Full time

    Caring For the Community You Love Choose a career to make a difference in people's lives every day, choose Fisher-Titus!Perks of working at Fisher-Titus:Hours of Work- M-F + 1st Shift Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!Shift, Weekend & PRN differentialAbout...

  • Patient Access Rep I

    3 weeks ago

    Norwalk, United States Fisher-Titus Health Full time

    Caring For the Community You Love Choose a career to make a difference in people's lives every day, choose Fisher-Titus! Perks of working at Fisher-Titus: Hours of Work- M-F + 1st Shift Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more! Shift, Weekend & PRN differential About Fisher-Titus:...

  • Director of Patient Access and Intake

    3 weeks ago

    Norwalk, California, United States Healthcare Nursing Center Full time

    We are seeking an experienced Admissions Director to join our team at the Healthcare Nursing Center in a dynamic and patient-focused environment.About Us: As a leading healthcare provider, we pride ourselves on delivering exceptional care and services to our residents and their families. Our commitment to innovation, quality, and compassion has earned us a...

  • Patient Access Representative

    2 months ago

    Norwalk, Ohio, United States Fisher-Titus Health Full time

    About Fisher-Titus HealthFisher-Titus Health proudly serves the greater Huron County area by providing a full continuum of health and wellness care.Job SummaryThe Patient Access Representative provides customer-service coverage for Fisher-Titus Health, ensuring successful financial outcomes for all patient services.Key ResponsibilitiesPromptly fields and/or...

  • Patient Access Liaison 1

    2 months ago

    Norwalk, United States Norwalk Hospital Association Full time

    Description Position at Norwalk Hospital Association Summary: Facilitates patient flow through the system from scheduling through registration and service so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure...

  • Director of Patient Access

    4 weeks ago

    Norwalk, Connecticut, United States Healthcare Nursing Center Full time

    At Healthcare Nursing Center, we are seeking a highly skilled and experienced Admissions Director to join our team.The ideal candidate will have a strong background in marketing and admissions, with a proven track record of success in driving patient growth and satisfaction.Responsibilities will include:Developing and implementing effective marketing...

  • Patient Access Representative Full Time 8 Hour Day Shift

    3 weeks ago

    Norwalk, United States Coast Plaza Hospital Full time

    Patient Access Representative Full Time 8 Hour Day ShiftReports to the Patient Access Supervisor, Manager and/or Director is responsible for registering patients, obtaining demographic data, and identifying payment source on patient registrations. Assist patient(S) in collecting payments for services rendered and ensuring that the patient is aware of their...

  • Travel Nurse RN Position

    4 weeks ago

    Norwalk, California, United States Lead Health Full time

    We are seeking a skilled Med-Surg - Telemetry Registered Nurse (RN) to join our team at Lead Health. As a Travel Nurse, you will have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle with low stress and full benefits.The ideal candidate will have experience working in a Med-Surg - Telemetry setting...

  • Pharmacy Technician

    3 weeks ago

    Norwalk, California, United States Nuvance Health Full time

    Job Summary:Nuvance Health is seeking a skilled Pharmacy Technician to support our pharmacy operations. As a Pharmacy Technician - Medication Access Specialist, you will play a critical role in ensuring the safe and timely access to medications for our patients.Key Responsibilities:Assist pharmacists in processing, preparing, and filling prescription...

  • Patient Care Technician

    4 weeks ago

    Norwalk, California, United States DaVita Inc. Full time

    About DaVita Inc.DaVita Inc. is a leading provider of dialysis services, dedicated to improving the lives of patients with kidney disease. Our mission is to be the provider, partner, and employer of choice.Job SummaryWe are seeking a Patient Care Technician to join our team at DaVita Inc. As a Patient Care Technician, you will play a vital role in providing...

  • Patient Care Coordinator

    1 month ago

    Norwalk, Connecticut, United States The Fertility Partners US Full time

    Job Title: Patient NavigatorAt The Fertility Partners US, we are seeking a highly skilled and compassionate Patient Navigator to join our team. As a Patient Navigator, you will play a vital role in ensuring that our patients receive exceptional care and support throughout their fertility journey.Job Summary:The Patient Navigator will serve as a liaison...

  • Rehabilitation Customer Service Representative

    3 months ago

    Norwalk, United States Norwalk Hospital Association Full time

    Description Position at Norwalk Hospital Association Rehab Services Customer Service Rep Opportunity! Summary: Provides scheduling, insurance verification, billing & maintenance of appropriate files & databases for a variety of rehab programs. Acts as liaison between patient, therapy staff & physicians. Uses professional interpersonal skills when dealing...

  • Retail Team Lead

    2 months ago

    Norwalk, United States Fine Fettle Full time

    DescriptionCome Join Our Fine Fettle Family!Norwalk Location: Nestled at 191 Main St, Norwalk, Connecticut, this address is home to a premier recreational cannabis retailer. Situated in a bustling area known for its vibrant atmosphere and diverse range of attractions, it offers cannabis enthusiasts a convenient and enticing destination. Located in close...

  • Patient Care Technician

    4 weeks ago

    Norwalk, Connecticut, United States DaVita Full time

    About the RoleWe are seeking a dedicated and compassionate Patient Care Technician to join our team at DaVita. As a Patient Care Technician, you will play a vital role in providing direct patient care and support to our patients with end-stage renal disease.Key ResponsibilitiesProvide direct patient care, including monitoring patients before, during, and...

  • Patient Care Specialist

    4 weeks ago

    Norwalk, Connecticut, United States Norwalk Hospital Association Full time

    Job SummaryAs a Patient Care Technician at Norwalk Hospital Association, you will play a vital role in providing exceptional patient care and support to our patients and families. This is an exciting opportunity to join a dynamic team of healthcare professionals who are dedicated to delivering high-quality patient care.Key ResponsibilitiesProvide physical...

  • Patient Care Specialist

    4 weeks ago

    Norwalk, Connecticut, United States Norwalk Hospital Association Full time

    Job SummaryAs a Patient Care Technician at Norwalk Hospital Association, you will play a vital role in providing exceptional patient care and support to our patients and their families. This is an exciting opportunity to join a dynamic team of healthcare professionals who are dedicated to delivering high-quality patient care.Key ResponsibilitiesProvide...

  • Patient Care Representative

    2 months ago

    Norwalk, United States OrthoConnecticut Full time

    Job DetailsJob Location Norwalk - Norwalk, CT Salary Range $19.00 - $21.00 DescriptionGENERAL STATEMENT OF DUTIES: The primary responsibility of the Patient Care Representative is to greet and register patients arriving for appointments with physicians and ensure all required patient information is collected and input. Thoroughly and accurately complete...

  • Patient Care Technician

    3 months ago

    Norwalk, United States RHI DVA Renal Healthcare, Inc Full time

    30 Commerce Rd, Stamford, Connecticut, 06902, United States of America DaVita is seeking a full-time Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to...

  • Patient Care Technician

    3 weeks ago

    Norwalk, California, United States DaVita Full time

    DaVita is seeking a dedicated and compassionate Patient Care Technician to join our team in an outpatient dialysis center. As a Patient Care Technician, you will play a vital role in providing safe, comfortable, and hygienic dialysis treatment to our patients.Key Responsibilities:Direct Patient Care: Spend the majority of your day in direct one-on-one...