Patient Access Representative
3 weeks ago
**This position will be located at our Green, OH Clinic location**
Position Summary
The Patient Access Representative supports the clinical operations of The Crystal Clinic Orthopaedic Center (CCOC) by performing the registration or clerical functions to ensure patients have prompt access to CCOC services. Will perform call center scheduling, arrival desk, and / or departure activities throughout multiple locations for the Crystal Clinic. Verifies insurance eligibility for upcoming patient appointments.
Essential Job Functions/Accountabilities
Registers patients in an accurate, efficient, and professional manner to insure integrity of patient data in Cerner and Centricity systems; Conducts patient/guarantor interviews, explains hospital policies, financial responsibilities and patient Rights and Responsibilities and Notice of Privacy Practices; Follows check-in procedures consistently for all patients ensuring that all forms are collected, completed, signed, and scanned into systems; Verifies insurance eligibility for upcoming patient appointments using, eligibility system; Collects referring physician demographic information for communication and follow-up; Performs visit preparation, appointment reminders, records and tracks no-show patients, and other point of service activities as assigned. Handles a wide variety of patient inquiries (on the phone or in person) regarding appointments and services to ensure that patients can access CCOC services with minimal hassle or delay; Answers the telephone in a pleasant and courteous manner within three rings, identifying self, organization, location / department.
Identifies co-payments / out-of-pocket expenses, advises patients regarding the need for payments at / or prior to the time of service; Identifies patients in need of financial counseling to collect payments by following CCOC policies and guidelines; Facilitates the cash collection, as needed, for services rendered and ensures payments received are balanced and batched correctly according to CCOC policy.
Schedules appointments (for assigned service line) accurately by following specialty and physician specific guidelines and/or routes the patients to the appropriate area for further follow-up/ scheduling; Processes internet appointment requests and responds to patient according to departmental policy; Ensures same day add-on appointments are communicated to appropriate department personnel and authorization is obtained; Schedules all follow-up appointments or procedures using Electronic Medical Record (EMR) systems and provides proper patient instructions.
Collects referring physician demographic information for communication and follow-up; Performs visit preparation, appointment reminders, records and tracks no-show patients, and other point of service activities as assigned; Communicates with physicians office when prior authorization / pre-certification are required and not yet on file in systems. Escalates to Patient Access leadership and provides detailed timeline of events as needed.
Communicates to nursing, physicians, technicians, secretaries, and supervisors regarding issues relating to patient wait times, late arrivals, or other delays. Recruits, registers, and trains patients on how to use Patient Portal systems.
Provides back-up coverage and assists in daily office routine when needed in other areas.
Maintains confidentiality of sensitive information including, but not limited to, patient records, charts, hospital documents and employee information without exception, according to HIPAA guidelines.
Maintains up-to-date knowledge of computer systems, insurance / government regulations and Patient Access policies/ procedures used within CCOC.
All other duties not specifically assigned.
Position Requirements
Education: College degree or progress towards degree preferred.
Experience: One (1) to Three (3) years of demonstrated experience in healthcare field or healthcare profession preferred; or minimum 2 years Customer Service required. Use of EMR systems preferred. Must be efficient in one area, scheduling or registration.
Technical Skills: N/A
Certifications/Licenses/Registrations: N/A
-
patient access representative
5 days ago
Canton, United States Aultman Health Full timePatient Access is the first point of contact for all patients accessing the facility(s). Greet patient and family members. Obtain all necessary information for all patient types to initiate care, treatment and billing by completing entry into multipl Patient Access, Representative, Patient, Clinical, Healthcare
-
Patient Access Representative
2 weeks ago
Canton, United States CHRISTUS Health Full timeDescription Summary: Patient Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access...
-
Patient Access Representative Lead
5 days ago
Canton, Texas, United States CHRISTUS Health Full timeSummary:The Patient Access Representative Lead position plays an important role in guiding the team members, motivating them to stay focused and achieving various goals. The job duties will include current Patient Access Representative duties and will also include being the point of contact for information distribution, common day-to-day operational issues...
-
Patient Access Representative I
3 weeks ago
Canton, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here,...
-
Patient Access Representative I
3 weeks ago
Canton, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here,...
-
Patient Access Representative I
3 weeks ago
Canton, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here,...
-
Patient Access Representative I
4 weeks ago
Canton, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here,...
-
Patient Access Representative I
4 weeks ago
Canton, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers 476 beds and a wide variety of medical specialties to the communities in and around Stark...
-
Patient Access Representative I
4 weeks ago
Canton, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers 476 beds and a wide variety of medical specialties to the communities in and around Stark...
-
Patient Access Representative
2 weeks ago
Canton, United States Alliance Community Hospital Full timePurpose of Position: Patient Access is the first point of contact for all patients accessing the facility(s). #Greet patient and family members. Obtain all necessary information for all patient types to initiate care, treatment and billing by completing entry into multiple systems. # Skills and Qualifications: High school graduate, minimum Typing at least 35...
-
Patient Access Representative
5 days ago
North Dartmouth, United States Southcoast Health System Full timeOverview: Find out for yourself why Southcoast Health has been voted Best Place to Work for 6 years in a row Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - its our way of life, and youll be at the heart of it. Southcoast Health is a...
-
Patient Access Representative
2 weeks ago
North Dartmouth, United States Southcoast Health System Full timeOverview Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is...
-
Patient Access Representative
3 days ago
North Dartmouth, United States Southcoast Health System Full timeFind out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it. Southcoast Health is a...
-
Patient Access Representative
2 days ago
North Dartmouth, United States Southcoast Health System Full timeOverview Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is...
-
Patient Access Representative
5 days ago
North Dartmouth, United States Southcoast Health System Full timeOverviewFind out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a rowJoin Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.Southcoast Health is a...
-
Patient Access Representative
4 weeks ago
North Dartmouth, United States Southcoast Health System Full timeOverview: Find out for yourself why Southcoast Health has been voted Best Place to Work for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - its our way of life, and youll be at the heart of it. Southcoast Health is a...
-
Patient Access Representative
3 weeks ago
North Dartmouth, United States Southcoast Health System Full timeOverview: Find out for yourself why Southcoast Health has been voted Best Place to Work for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - its our way of life, and youll be at the heart of it. Southcoast Health is a...
-
Patient Access Representative
5 days ago
North Dartmouth, Massachusetts, United States Southcoast Health System, Inc. Full timeOverview:Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a rowJoin Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.Southcoast Health is a...
-
Patient Access Rep I
1 week ago
Canton, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers 476 beds and a wide variety of medical specialties to the communities in and around Stark...
-
Patient Access Representative
5 days ago
Canton, Georgia, United States Northside Hospital Inc. Full timeOverview:Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.Responsibilities:Arranges for...
